Customer Testimonials For Woodfield Lexus in Schaumburg, IL
Very kind and accommodating. Even to use older vehicle owners
Professional and prompt service
The Woodfield Lexus dealership personnel are all professional and courteous. Everyone we dealt with in our purchases experience demonstrated courtesy and professionalism with a smile. It is obvious that all employees try to ensure that your experience at the dealership, be it sales or service is a positive one.
The staff was exceptional throughout my entire experience. I would give sales & finance 10 stars if I was able. Will recommend 200%
Thank you to the entire team for taking care of me, Isaac , Calvin, Anthony, Helen all the crew behind the scenes who detailed, cleaned up the dings and tinted my windows you guys are the best!!
The service was for routine maintenance. Tony took care of my car, explained what was going to be done, and contacted me as soon as it was finished. It only took a little over an hour! It was my 3rd of 4 routine maintenance so there was no charge.
It is a pleasure to visit the dealership Everyone was wonderful, thorough and attentive to both my car and myself
After a 3 month journey and contacting about 25 Lexus dealerships nationwide, learning about Lexus CPO, and dealing with crazy markups for the LC500 in its final production run, I finally picked this dealership and worked with Hitarth Patel to make it happen. We did it all remotely and had it transported with no issues. Good experience!
Check in process it was quick and easy and they had my car done very quickly as a waiter and did a really nice job washing the car thank you thank you Mark.
We had a great experience with Dan and Woodfield Lexus. He found us the exact car we wanted and make the process easy.
I had my 75k service performed and an oil change. Service was very professional and completed in a timely manner.
Gino was incredible with keeping me informed on every step. Very knowledgeable. I really appreciated that. Helen is always amazing in helping me with car to use during my service. Thank you all!
We get good services everything on time thx Tony did good job
My husband loves buying new cars every year, so needless to say I personally hate the car buying experience more than most. This time it was my turn for a new car so I already was stressed about the whole search and experience… Until we met Eugene Merlin! He was great at answering all of questions, making sure we were well taken care of and made this process a breeze. I’ve never made a decision as quicks and as easy as this car! So, thank you, Eugene! It was a pleasure!
Eugene at Woodfield Lexus made the purchase of my wife’s Grand Highlander Hybrid Max Platinum the easiest car purchase of our lives! He made sure we were taken care of throughout every step. The thing that impressed me the most was he actually cared about our concerns and helped ensure every little thing we pointed out was fixed and questions we had were answered. I highly recommend Eugene for all your vehicle purchase needs!
Fast and friendly service.
The service was great from dropping the car off to picking it up Everything was communicated well and I will be coming back for the next service to Woodfield Lexus!!
Absolutely wonderful experience purchasing a new RZ, worked with Gary and helped out massively by Robert the GM. This is car buying just the way god intended, honest and straight to the point, no b.s. The team here went above and beyond to help us out with a state rebate even AFTER the sale was done. Needless to say this will be my first and only stop when purchasing a new Lexus. If you've been burned by bad dealers in the past, give these guys a shot, if your experience is half as good as ours was, you ... Read More Google - May 8, 2026
I'm from Ohio and had a great experience dealing out of state with Woodfield Lexus. James Stark was an excellent salesman who was extremely knowledgable about the 2024 LC500 I purchased. From the paperwork through shipping and delivery, everything was smooth and flawless. This is how you do business. No games and hidden fees, just beautiful vehicles and good salesmen that are there to help the customer. Highly recommended.
Tommy was efficient and responsive from start to finish. The service was exceptional! Tommy kept me informed each step of the way.
It is great having a trustworthy advisor & service department working on my car.
I recently reached out to Woodfield Lexus and left a voicemail explaining my frustration with trying to order parts from the dealer where I purchased my vehicle. I described the part that I needed, and I received a prompt callback the next morning at 7:30 from Bill, the Parts Manager. He responded with genuine eagerness to help and showed immediate understanding of my situation.
Bill was kind, attentive, and fully committed to assisting me in finding the correct parts for my vehicle. He provided the parts email address so that I could send photos for reference. When I did not email ... Read More Google - May 3, 2026
Excellent customer service. . Easy to schedule service for maintenance. Nice servicing department. Clean and comfortable waiting area.
The sales team was terrific, no pressure, lots of time with the car. Thank you Patel and Danny!
My buying process was fast and smooth with sales Branco, who handled it well. Great services and amenities.
Staff very helpful. Provides prompt service. Facility is clean .Victor Maristela is reliable and gives us the best customer service.
Eddie is always great. Second purchase and I highly recommend you see him for all future purchases.
Tammie Sage was professional, courteous and a credit to Woodfield Lexus. Congratulations on having Tammie on your service Team.
Woodfield Lexus is a dealership that combines professionalism, honesty, and genuine care for the customers so well. Thank you to all the team at Woodfield Lexus and especially to Dan Rosen, Yasmine LoBue and Kelvin Chicas.
Hitarth Patel was incredibly helpful throughout the entire process of purchasing my new car. His dedication didn't stop at the lot; I really appreciate that he has continued to check in with me even after the sale was finalized. Excellent customer service. Thank you
From start to finish, the experience was great.
Dan was so helpful in getting me the car of my dreams! He is fair and honest. I have already shared his name with friends.
It's been a pleasant experience getting my free service done for Lexus at this dealership. It's a pleasant environment along with pleasant service.
Great service.. great staff..great facilities..through the years I have come to realize that I get the service I expect by requesting the same service writer every time I bring my vehicle in. They get to know me, my vehicle and my preferences. I know that when a service is recommended, it is genuinely needed, not an upsell attempt.
Tammy is great to work with.
Dan Rosen is a great salesman, I highly recommend him. I had a couple slight issues at delivery, but Dan accepted responsibility and very professionally handled the situation to my satisfaction.
Excellent customer service.r
Woodfield Lexus is the gold star standard insofar as the excellent treatment of customers. I will continue to have my GX serviced there.
Erik took good care of me...
It was a pleasure working with Hitarth Patel. I’d recommend talking with him when considering your next vehicle. This was my first vehicle purchase made out of state. Hitarth answered all my questions prior to, during and followed up with me post purchase. Thank you for the excellent deal.
Victorino is the best
Everyone at the dealership is so friendly and professional. The staff provides detailed explanations of the services and if I have to get a loaner, they even make sure I know where to locate everything.
Yes . It was very helpful service than Before.
This is the first time I've bought a car exclusively online and everything from the initial purchase to delivery couldn't have gone better. Hitarth Patel updated me on my car frequently and made the entire process stress free. All in all I'm super pleased with my new Mini Cooper.
Greg was great to work with on the purchase of our new Lexus TX. He made the process seamless and was there to answer all questions. Caryn in finance was also wonderful. Can’t recommend Woodfield Lexus enough for your next car.
I just bought a 2026 NX 350 hybrid from Woodfield Lexus in Schaumburg, and I love it! The features and technology are great! I also had a good experience working with the dealership and my sales associate, Hitarth Patel, was very knowledgeable and personable. I would definitely recommend working with him! He answered my many questions in a timely fashion and has also been great about following-up after the sale.
No pressure sales. Plenty of time to look at models and test drive an find the best fit.
Brought my car in for maintenance, fast, professional service
Fast and efficient service!
Dan Rosen is the consummate professional. Informative and not pushy. It was a nice conversation, that just so happened to be a perfect way to buy a car. I have to say, this was a pleasant experience. I would have to say, the experience of going to Woodfield Lexus is worlds apart from walking into another dealership.
Helen and Huerta Jr are great, I appreciate you guys for being kind and professional. I had great service.
Always a good experience. Quality service, knowledgeable, professional, and courteous. Comfortable waiting area and appreciate the coffee and water too.
Always great service
Ease of booking online appointment, welcoming customer, walkthrough of the planned service, well stocked beverage/snacks lounge/waiting area, on-time service completion
Victorino was very helpful. Thank you! And service is done excellent! I like how they clean the car both outside and inside🤩 but it’s not every time service I believe
Excellent customer service
I WAS TOLD EXACTLY WHAT WAS SCHEDULED AND HOW LONG IT WAS GOING TO TAKE. THE LOANER PROCESS WAS EASY,
Great experience, returning customer.
If you’re considering Woodfield Lexus for all of your Lexus needs in the Schaumburg, IL area, find out what our previous customers had to say about us! We guarantee it will show you why our Lexus dealer near Chicago, IL is the best place to go for your next Lexus car purchase, Lexus service, or Lexus parts. If you’ve previously visited Woodfield Lexus, we would love to hear about your experience! Please leave us a review or contact our Lexus dealer serving Roselle, Chicago, Schaumburg, and all surrounding areas today! We hope to hear from you soon!
