Customer Testimonials For Woodfield Lexus in Schaumburg, IL
Service was fast, and the customer service representative was very pleasant. The usual waiting room was not available and that was a small negative.
Always taken care of.
It was a huge pleasure to buy a car in this place.
I couldn't have asked for a better experience!! Mark was incredibly informative and personable throughout my car buying experience. This is the second car my family has purchased using Mark's services (over a span of five years) and I would highly recommend Mark to my friends and colleagues . Thanks Mark!!
Mark Demma did a really nice job helping me with my lease and getting the deal across the finish line. The dealership is friendly and helpful. The credit manager was great as well. I have bought it leased many vehicles here and have noyhing but positive things to say.
Dan was friendly and very knowledgeable. He was easy to work with. Because of his work attitude making me choose Wood field dealership over the other
Tonya is great and very helpful. I was able to get my issue fixed. Even though I was out of warranty, they worked with me to find an equitable solution. Saved me hundreds!
Professional, courteous, easy to deal with. Pat Chan was my salesperson and I strongly recommend him.
Very professional and courteous business I do feel that they should have given me more money for my trade in as it was in excellent condition with low miles
Our sales associate, Dan Rosen, was friendly and knows his product well. He was easy to deal with and paid attention to our car needs.
Mr. Demma was stellar! He took great care of us throughout the purchase process. The service department did a wonderful job and the paint protection and ship coding went very smoothly as well
The people in Service were extremely helpful in getting me in at the last minute to repair my car and providing a loaner when it took longer than anticipated to repair. Victor and Helen took very good care of me, and I truly appreciate the fine service I received.
I am completely happy with everything about Woodfield Lexus.
Tony Lopez is great. He is always immediately and totally available when I visit for service. The work is thorough and clearly defined. Thank you.
Excellent service from beginning to end. Only problem I have , is having to get an estimate for my dash which should be taken care of because of the circumstances of the situation.
The people at Woodfield Lexus are the best. Great customer service and professionalism. I will only go to Woodfield Lexus for all my car needs.
Dan very helpful and very knowledgeable about car what ever I needed if I know my friend want to buy car I am introducing to Dan thanks
Dan was really helpful and made it work with me living 3.5 hrs away. He got everything done quick and the process was easy. Thank you so much, Dan!
Great service. . I had a lot of requests and they were each performed very well. Car was detailed and looks fantastic for a 2003.. The service rep Tonya was great to work with. She was very detailed and did not overlook any of my requests. Best service I have ever received at any car dealer in my life time.
I arrived for my scheduled appointment with a splint on both thumbs. Everyone was so helpful fetching my insurance card from my glove box and even putting on my registration sticker on my plate. The facilities are top notch in comfort. The coffee bar is excellent. My car was returned when promised and washed well.
The 120000 mile service was done in 2 hours. I expected a 3 hour wait. Car is running fine. In fact I did not have a wait. I went out and walked for 1 hour and 45 minutes. 15 minutes later service said my car was ready.
Service was outstanding. Tammie was professional, extremely helpful, and very concerned that my service experience was as it should be. She went above and beyond - including having my rubber floor mats washed!!! Tammie is the BEST!
Excellent O/ALL service. The staff is very knowledgeable and friendly. I have had my Lexus serviced here since I purchased. I have always had a positive experience with Lexus of Woodfield.
Dan did a great job for me and would highly recommend him for buying a car. This was my second purchase from the dealership! Great job! Jake Wulbert also did any excellent job showing me the technology and operation of the car!
I’m still not completely trusting yet, but so far I feel I have gotten honest feedback on my vehicle and haven’t been asked to do maintenance that wasn’t really required. It will take a while to completely develop my trust, however I believe we’re on the way!!
Courtepus, honest, punctual. Exceptional service. My car looks stunning, too bad it rained after Lexus washed it.
Great. Hassle free with no pressure. I was totally relaxed and comfortable during the entire purchase process.
From my initial search for a car the friendliness and professionalism was present, Then during the buying process it was simple and ease even with a personal training on how to work all of the extra features on the car. I felt like they were part of my own family
I had Manideep for my service rep who checked me in for service. He was wonderful and checked for coupons to help decrease my costs. He went above and beyond! This is the kind of service I expect by always buying a Lexus automobile!
This is my second car purchased at this dealership. Happy with their service department and Marty was very helpful and courteous.
Eugene was a personable salesman who knew his product. However, the first time I went to look at your cars in the showroom I was never approached. I thought this poor service as 2 salespeople (both men) were in the offices surrounding the showroom and sitting and chatting. This was a personal matter being discussed and not business. Instantly I felt because I was a woman I was not considered a buying customer. I left after 15 minutes and told friends of my experience. Wrote off Infinity, Acura, and Honda for same treatment. I gave Lexus one more shot and Eugene saved ...
WoodfieldLexus Picked up our vehicle and brought it on time all cleaned and ready to go. Very Happy with the experience.
Excellent customer service on a recall repair.
Mandeep is always very nice, very professional, and very helpful.
Everything went as expected which is a very good thing.
She was very friendly and full of kindness. She also tried to minimize my waiting time since I was a bit in a hurry at that time.
Excellent service all around. Tammie, a service agent at Woodfield Lexus, was very helpful and friendly. She explained what was needed and the cost associated with the work. Couldn’t ask for anything more.
do the work requested and it's done right
Simply put, Dan made it easy and friendly to work out a deal on a used car which is a great fit for me and my family. I’m already planning to buy my next car from Woodward Lexus. Hands-down, just a great car buying experience.
Efficient and friendly staff.
Service was outstanding. The pick up and loaner process was perfect, I will certainly use that option in the future. They were accurate on the service cost and kept me informed at to when they were going to be at the house picking up an dropping off my vehicle.
Dan Rosen could not have made the process easier! Great job. The communication was clear and he quickly responded to my email questions. The ride is so smooth and quiet.
Great dealer - excellent service!
The best service I have ever experienced, hands down. Woodfield Lexus treated me like I was part of the family from start to finish. There is no other place to buy a Lexus in the Chicago area.
Wow 🤩 Amazing Job big thanks to Gilbert who was our sales rep that went above and beyond to get us the vehicle that we wanted and an a great deal! Cannot express my gratitude enough! Thank you Woodfield Lexus and thank you Gilbert!
I was greeted quickly and the service department was kind. The establishment was very clean and offed my what I needed while I waited for the car to be finished.
Wow 🤩 Amazing Job big thanks to Gilbert who was our sales rep that went above and beyond to get us the vehicle that we wanted and an a great deal! Cannot express my gratitude enough! Thank you Woodfield Lexus and thank you Gilbert!
Excellent service from Consultant Tonya Plutz. Promptly took in my vehicle at appointment time for service. Vehicle given to technician for maintenance service and new tires installation. Great service from technician B.Lemke Vesely. Expertly performed all the required maintenance in a timely manner. My vehicle was washed and ready. Looked great. Did not really take that long. I compliment Tonya highly for talking very good care of me, as always when I bring me car in for service. She is a true professional and knows her job very well. Always a pleasure when I bring my car in to ...
!st time owning a Lexus. From my consultant Tony Lopez to the cashier it is a very nice experience.
Went in with the expectation of looking for a new model RX, came home with a new 2021 Rx350 the same day. Greg Stone helped my parents find one that met all their driving needs. Yasmin In finance also helped us through the process of the purchase. You come into the dealership for the “best” deals. No one comes for the worst deals, and we felt like we had a great deal!
Spent a weekend looking at cars, met a couple unscrupulous salesmen at other nearby dealerships. Went to Woodfield Lexus and we were met by salesman Greg. He did a great job, was not pushy, and we got a very fair deal that I think worked out well for both sides. When we agreed on a price for a pre-owned vehicle, we met with the finance person. I was extremely and pleasantly surprised the finance person did not waste my time, try to manipulate numbers or upsell any other products or services. She just explained the paperwork and completed the deal ...
I’ve been coming to this dealership for years and it has always been a pleasant experience. I had the pleasure of working with Gerry Clarke on my leased vehicle the last couple days and he was on top of things and checked in on me throughout the whole process to ensure I was taken care of.
I wanted to thank Dan, Yasmine and Josh for their excellent customer service during my leasing experience. The entire process was seamless and professional, the team helped us feel welcomed.
I want to Thank Gerald Clarke, Mustafa Dagoglu, and Gregory Clark for their customer service skills. This is my 3rd lease, and my experience was effortless and irresistible. I will continue to give Woodfield Lexus my business. Thank You, 😊
excellent service rep. Short wait for service to be completed.
Service representative and mechanic were courteous, knowledgeable and informative. Answered all questions to my satisfaction. Direct response to all work being done and pricing. I'm very happy with the final outcome. Will return in the future.
Woodfield Lexus service is always great . Mandeep is amazing.
Woodfield Lexus Service department was total great two service needs in a 4 day period. The first repair was a bad battery that needed replacement which the department got me in for service right away and replaced the battery, Also Tonya scheduled me for my service at the same time plus brake replacement which which noted during the battery replacement. The second was my regular schedule service. Regular service and brake replacement was done in in a timely matter. Great job by Tonya and Woodfield Lexus. I have only had a great experience with Woodfield Lexus in purchases and service.
I am always pleased and thankful for the friendly and professional service we get at Woodfield Lexus. I love working with Tonya. She always has our interest in mind.
Mark Demma has been absolutely a pleasure to work with. He’s extremely professional, details oriented, and very knowledgeable. He responds promptly and takes care of his customers. Management at woodfield Lexus of Schaumburg is great too. I really had a very pleasant experience there and I highly recommend them. Thank you so much Mark Demma for your hard work and for taking care of me. I truly appreciate it.
Professional and courteous staff and technicians
I will FOREVER come to Schaumburg Lexus for my car maintenance. Everyone is very nice and always try to assist with keeping the final total amount manageable for my pocketbook:))
I have always had outstanding service whenever I have brought my car in for service. I have purchased all my Lexus ‘s at this dealership
They are exceptionally helpful and go out of their way to make the experience easy I’m very grateful for all the help and would highly recommend them
Great place to buy Lexus! Great service!
Dan Rosen made our experience great. He listened and remembered to do everything he promised he was going to. Never had to ask twice. He is the best!!
Awesome. Dan and Mike did an Excellent Job.
As always the service at Woodfield Lexus is awesome. Victor Maristela is an awesome service specialist who is always ready to assist. We will definitely be contacting him whenever we need any service with our Lexus.
Great staff and great service...........Tonya our service advisor is a true professional and always goes the extra mile to help.
Service department always delivers the highest quality of service and support. Never disappointed. Tonya, Service Representative, was professional and knowledgeable as always. My Go To Service Representative whenever I have questions.
Quality salesman. Fred Ahmadi,was a pleasure to work with him.
I want to thank Mike Evans for referring DAN Rosen to be our Ssles agent. It was indeed a great experienced dealing with them. Very professional and their knowledge about what there selling is excellent. Thank you Woodfield Lexus. Having them as your employee is an Asset. Thanks Mike E and Dan R.
Overall, great buying experience. Dan Rosen is very personable - with no 'pressure'. Dan was very responsive and prompt to reply to any questions - and importantly - any requests I've had.
There was a mis communication about when they would pickup my car for service but they corrected the errors and had my car done earlier than expected
If you’re considering Woodfield Lexus for all of your Lexus needs in the Schaumburg, IL area, find out what our previous customers had to say about us! We guarantee it will show you why our Lexus dealer near Chicago, IL is the best place to go for your next Lexus car purchase, Lexus service, or Lexus parts. If you’ve previously visited Woodfield Lexus, we would love to hear about your experience! Please leave us a review or contact our Lexus dealer serving Roselle, Chicago, Schaumburg, and all surrounding areas today! We hope to hear from you soon!
