Customer Testimonials For Woodfield Lexus in Schaumburg, IL
Service Advisor Rich was very courteous and helpful. He also went to the parts department and got my key fob fixed.
Wonderful experience working with Mark Demma. Highly recommend.
The honesty of service department in explaining each ongoing step of work
Josh Resnick is flat out the Best in the Business. I look at him as friend because the way that he makes me feel when I walk thru the door. His smile is as inviting as his open hand that welcomes you in to him home and you are treated as a guest. The Team are second to none! from the greeter to the cashier and obviously everyone in the middle. Dan was helpful, courteous and fun! Greg came over to say hello and keep me in the loop of the process.The finance expierence was quick and easy! The ...
I got prompt and complete service and was kept informed of the whole problem and process.
Garri was great and a true professional! He made our purchasing experience really smooth. I really recommend him!
Eugene Merlin and everyone at Woodfield Lexus were very professional, courteous, knowledgeable and accommodating. Thank you all!
Recently got 2022 lexus es 300h from woodfield lexus. They were honest with their prices and fees. Gilbert was my salesman. He was quick and honest. I gave 4 stars because my new lexus exterior was dirty and dusty. everything was clean except the exterior. If they wouldve washed and polished it. It wouldve been super experience. Exterior were dusty and dirty so i had to go carwash and wash it myself. I think my lexus vehicle deserves nice and clean details like the other customer’s posts.
Woodfield lexus tha best in everything, very happy with services I give at 10 thanks.
The service people were friendly and knowledgeable. I even had assistance figuring out how to operate the rather confusing coffee machine!
Very friendly and helpful, but not pushy. Beautiful showroom. Go see Mary Boydston.
Dan was great to work with. Even though it took a while to get the car after placing the order, he kept us informed along the way. He is professional and friendly without being pushy, and flexible as we had some personal emergencies arise around pick-up time. I would recommend you see Dan for your next vehicle - it will be a positive experience.
Service is extraordinary. Car delivered on time, cleaned well, and courteous service technicians. Dealership is pristine, and waiting area is comfortable. I have purchased MANY cars from this dealer.
Love the customer service and my advisor was excellent. Best Lexus dealer around.
This place runs like a well oiled machine! Dan Rosen is the man - took care of everything! Communicated with me before, during and after like a pro! I was in and out with my new car in a reasonable time!
Tommy is the man you know you can depend on, very orderly on the steps they need to take with my car and I appreciate the patience he has in order to be able to help me get my car where it needs to be. Thank you again Tommy
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quick and friendly very personalized service
Have bought more than one car here and it's always been a great experience. Ask for Mike. He's been work that dealership for some time and knows so much.
very friendly, Work done in a timely way.
From start to finish, the interaction with Dan, Rich, Lowell and Jake was smooth and a pleasure. [Be sure to ask for Dan Rosen if you're looking to buy.] I've been an RX owner for many years and Woodfield Lexus serviced my former RX and now I'm pleased to be driving a newer RX, as service, safety and satisfaction are important to me as a single woman.
Excellent service and staff was professional and friendly. The Service technician was great and desk agentwas courteous and knowledgeable.
Thank you Tony. I appreciate the last 2 service visits and the above excellence of service you provided. I’m grateful Mandeep connected me to you.
Rich Palicka did a great job of taking care of my RX-350 and me.
Wait time is reasonable, discount is good, courteous service and my car was washed and clean. This is what I expect every time I bring my car for service.
Handled with care every step of the way. From dropping off the car, Tony reviewing work to be done, paying for service and car wash. They even cleaned my floor mats!! I’m impressed. Cookies or packaged snacks would be nice for late morning and afternoon customers waiting for service to be completed.
Tony did a great job. Excellent follow up skills.
Reasonable service cost. Excellent!
Working with Garri was a pleasure. He was very professional and made the process smooth and easy.
Excellent experience. Rapid while you wait. Fantastic service. Nice client team.
Excellent service i would recommend it to my friend.Tony Lopez is very nice person and mechanic Jose de Guzman
Mike Nesic was very cordial and answered all my questions. Took care of all the details. I would recommend him to everyone.
Eugene was courteous and professional. I recommend him and the dealership to anyone who is looking for a relaxing experience buying a car. I didn’t wait hours for paperwork to be done. I was in and out quickly. Thank you. I’ll definitely be back to purchase my next car.
Dan Rosen was my Sales Associate. Dan is a real professional and took care of my recent purchase flawlessly!!! Dan is just a GOOD guy!!! I would recommend him to anyone. This is the second Lexus I have bought at Woodfield. Their Service Department is Awesome!!!
Everyone is wonderful . Can’t remember his name , I think Justin was so helpful . He was great
Mr Rosen did an excellent job In searching the inventory & future coming in. Thank you Bernie
Purchased at the right place with the right guy! Greg Stone was our salesman, great guy to work with Im very happy with the outcome. They even took care of us after the sale on a used vehicle with no hassle. I’ll definitely be coming back in the future
Warranty work. They picked up the car right on schedule, dropped off a loaner, did the work successfully, brought back my car the same day with a smile (I declined the free car wash), and charged me nothing. It lived up to Lexus's much-hyped customer service reputation. Can't ask for more than that.
Salesman was very easy to deal with and dealership was very accomondating with very helpfull young man to explain all features on automobile would buy another vehicle there.
Nice experience , Richard Pallika my advisor is great , so is the driver who took me back to office and back to dealership, cashier was equally nice and courteous. Excellent all the way !!!!
Garry kept us updated on current inventory and made sure to send us information on the models we were interested in. Great overall buying experience.
Service Department was exceptional from the time I arrived. Service completed as promised. Makes it easy to understand the vehicle maintenance completed and what will be required on the next one.
Tino was my service rep. He was polite and thorough. I appreciate that he didn’t try to sell me unnecessary services as I have had pushed on me at another local Lexus dealership., such as 50,000 mile service on my 40,000 mile car. He also followed through on a body damage issue by having their body shop come over and look at the car while in service. That saved me a trip and time. In general, I have found Woodfield Lexus to be fair, honest, and thoroughly competent.
they carefully listen to questions and concerns
I thought that my Variable Cruise Control was not working properly. The mechanic tested it and found nothing wrong. In fact, it worked to well as it picks up motion farther in front of car than I expected. My service manager could not have been nicer!
All are professional, friendly, and knowledgeable!
THE SERVICE WAS EXCELLENT AND TIMELY THE SERVICE PEOPLE WERE VERY KNOWLEDGEABLE AND MADE MY STAY VERY ENJOYABLE
This was our fourth ES350 lease from Woodfield Lexus And Dan Rosen had his work cut out for him. We were trading in my wife’s Infinity against the purchase of our ES350 that the lease was up and also leasing a new ES350. Three transactions and Dan handled it all like the pro he is. We were very comfortable and everything went smoothly. We have always been happy dealing at Woodfield Lexus and would highly recommend Dan Rosen to anyone looking for an enjoyable time buying or leasing a Lexus. John Buechner
Very pleasant, professional and on time. Waiting area was clean and free WiFi so I could work in the waiting lounge.
great experience
Great and timely service. They were able to accommodate me on short notice. Also reminds me of when next service is due. Loaner car available if arranged ahead of time.
Overall, excellent service! Tony L from service really took the time and took care of all my car service needs. He went through what was completed and current status of the car.
This place is fantastic, I just bought a used Lexus, brought it over to this dealership to have them look it over and they were great to work with. This place makes you feel like you're first class. They're very meticulous about how they treat their customers. I will definitely come back.
I have a wonderful experience from start to finish!! Robert, Mary, and Karen in the finance dept. they were all amazing!!!!
I usually have my RX serviced at Woodfield Lexus, and this was by far the best experience yet, thanks to the Service Consultant, Tommy Mulak. I was there for the 55K scheduled maintenance (prepaid when I purchased the vehicle). It only took him about 5 minutes to get my vehicle checked in and me to the waiting room. About 45 minutes later, he came to tell me I needed new brakes and it would take about 3 hours. He had me in a loaner vehicle within about 10 minutes. As usual, when I picked up my vehicle, it was clean and drove like brand ...
Have been dealing with this dealership for many years . Happy with the staffs and services .
WoodField Lexus is "The Best". I have COMPLETE Trust in Helen Heyza and Rich Palicka (both in the service dept). I can not thank you both enough for your professional and trusted guidance!!
Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!
I have been purchasing my Lexus vehicles with Pat Chan my sales person and Greg Clark, manager since 2010. The service they give is always impeccable. Woodfield Lexus facility is clean and everyone has a friendly demeanor. With the limited supply of cars Greg and Pat came through for me.
Great experience working with Woodfield Lexus. This dealership is run like a well-oiled machine! I love my Lexus. Thank you.
It’s clean and everyone is very friendly. The waiting area is spacious and comfortable.
Much better than McGrath Lexus. Very helpful on the work that needed to be done with my car. No BS pushy sales people trying to get me to buy stuff I didn’t need. Would rather take the time to drive out of the city to go here
This is the best Lexus in Illinois. Love Isaac Homa very helpful and knowledgeable about cars. Victor in service very helpful and knowledgeable I’ve been going there for the past 10 years and there service is top notch.
I had multiple repairs done at once. I knew exactly how much it would cost. My questions were answered honestly - no padding of the work to be done. Even though there were a lot of customers coming in, dropping off cars, picking up cars, employees worked very hard to get everyone processed thru quickly.
It was a pleasant experience without any pressure. Everyone explained in great detail during each step of the purchase.
Vic is a very attentive and helpful service advisor. I appreciate everything he does to help.
If you’re considering Woodfield Lexus for all of your Lexus needs in the Schaumburg, IL area, find out what our previous customers had to say about us! We guarantee it will show you why our Lexus dealer near Chicago, IL is the best place to go for your next Lexus car purchase, Lexus service, or Lexus parts. If you’ve previously visited Woodfield Lexus, we would love to hear about your experience! Please leave us a review or contact our Lexus dealer serving Roselle, Chicago, Schaumburg, and all surrounding areas today! We hope to hear from you soon!
