Customer Testimonials For Woodfield Lexus in Schaumburg, IL
Mandeep and the team were excellent! No better service, or dealership for that matter, for Lexus in the area!!!!
Michael took care of all concerns with the vehicle and followed through on his promises to us regarding the purchase. Tony helped with scheduling the work needed in a very timely matter.
Great experience and great customer service overall. The only issue I had was that my Sales Rep was not in even though we had set an appointment. I wish he would have called me to let me know that. However, Eugene took care of me and was wonderful throughout the entire process.
I actually look forward getting my car serviced. Truly nice experience with Lexus sales and service Dept.
Thoroughly enjoyed meeting Tonya. She was efficient and personable
I've been a Lexus client for over 20 yrs. I have yet to be disappointed. Great service!
The Service Department experience is excellent when dealing with Mandeep in coordinating it and John delivering a loner car. These two gentlemen are the best I have worked with in almost 50 years of servicing many cars at many dealers. They are a true asset to your company. Mandeep is the reason for my return!
helpful staff ,very professional,knowledgable,respectable,good mannered people,easy to talk to,nice sense of humour.Pat chen didareally good job and I highly recommend him to my friends who are in the market for excellent vehicles.
Tonya was exceptional. Did a great job from the moment we walked in. Great customer service .
This is the first review that I looked forward to writing. My wife and I purchased a new 2021 Lexus GX 460 from Woodfield Lexus. Our Lexus was the first car we purchased from the Resnick Auto Group. If you decided upon a Lexus, you owe it to yourself to visit Woodfield Lexus. Our sales person - Greg Stone - was exceptional. He was attentive, informative, patient and an all around quality guy. Through no fault of Woodfield Lexus or Greg delivery of our car was delay due to installation of protective film. It seemed like the whole staff from General Manager, ...
Tonya and Helen have always treated me like family, with a smile on their faces and happy to help with respect for me and my car.
I did appreciate that the technician went out with me for my concerns and the service was done in a great timely fashion
Amazing place with excellent customer service.
Service was great as usual. Tonya Plutz is the best. Extremely friendly.
Process was buying was very smooth, no negotiation was done. Paid the sticker price and there was no pressure from Dealer to push the added options.
Brought in my car for regular maintenance and check the battery since the car would not start. Came in at 5:55PM and taken care of with great service and a loaner car even with the service department closing at 6PM. Perfect since I am extremely busy, made my evening so much easier - greatly appreciated!!! Tommy was excellent!!!
The excellent customer service provided by MANDEEP MANGAT ASSISTANT SERVICE MANAGER
After leasing/purchasing 4 RX models over past 20+ years from Woodfield Lexus, I don’t have any qualms about returning for service needs. Quality dealer!
Great Customer Service! Little busy though as they were short staffed. Overall great work! Friendly, staff is very nice & will continue to support this dealership
Tony was very helpful and nice. I'd never been there for service and he made me very comfortable. Thanks, Tony!
Recommended for service - they will make it easier for you if you don’t have time
Appreciate Dan's experience and knowledge, leased car returned, leased another, was a smooth and pleasant experience. The whole experience at Lexus Woodfield is a pleasure
Mark is great to work with. Took the time to make sure we found the right SUV for us. Highly recommended!
Tommy was awesome.
I have always had a great experience for service with my car. Richard Is Very knowledgeable, patient, and efficient.
Always go over and beyond! Love the Lexus family and wouldn’t go anywhere else. Thanks for all you do!
I have found another exceptional service rep in Anthony Lopez. Woodfield has been my one stop shop since Schmuller sold me 2001 RX 300. Sean was an asset that I thought would be hard to replace but you did with Anthony. My LS 400, RX300 2021 RX 350 and 2017 RX 350 NX200T are all serving my family well
I love my Nx 300! I had a wonderful experience dealing with Woodfield Lexus! Robert Bouza called me & told me what inventory they had & which cars were coming soon. I went in to see the car colors & met Robert B &Dan Rosen. They made my decision easier because they made me very informed & no matter how many questions, etc I had, they took the time & effort to make sure I got what I wanted. Once I picked a car that was coming, Dan kept me informed when it was coming & made my experience very ...
AMAZING! HIGHLY RECOMMENDED! ALL STAFF ARE EXTREMELY HELPFUL AND KNOWLEDGABLE AND GO ABOVE AND BEYOND TO MAKE ME HAPPY!
Tony Lopez provided exceptional service. He made sure he was able to squeeze me in on a busy Friday and make it to my next appointment on time.
So far so good have not driven car much but think all repaired will work well.
My service appointment was timely and efficient. The problem with my tire was diagnosed and corrected quickly. I also appreciate the cleaning of my vehicle.
Service department is top notch and reps are professional and friendly
Great service very, knowledgeable technician Mark inspected my car recommended further necessary repairs Woodfield Lexus and tech Mark Z. Is my only place I trust with both Lexus cars I owned.Appointment was on time . Waiting area was comfortable and I still got my office calls done when I was waiting for my car . Great job !!!
Excellent customer service!
This was the most relaxed and smoothest auto purchase I've ever made. Pat Chan was thorough and honest, and the finance department paperwork moved quickly with any questions answered with clarity
my appointment was handled in a very timely order. Service rep kept me up-to-date on progress and issues
We had our car picked up. The individual who picked it up was very nice, professional, and considerate. He explained everything and made it all super easy. Just needed service and had no surprises. Very satisfied!
Excellent service Excellent followup Tammie Sage was in contact with us through tge entire process ordering part, when part came in, scheduling and follow up!
Very nice.perfect,nice,nice.,nice.nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice
Gary was great. This car was a surprise gift to me from my children. He was so happy for me. I can say I couldn’t have asked for better treatment.
Excellent!! Very knowledgeable and very helpful. Great experience with Dan. Made it so easy to go through the processing from start to finish. Thanks Dan
We love our new Lexus!
Fantastic! Work for A-Express towing out of Palatine and got one of you customers there. He was happy w our prompt service getting him there!
The entire process was smooth and hassle-free. Dan was reliable and amazing taking care of me and my purchasing process. I did not feel any pressure at all. Derick was an amazing tech guy. He went over every single details of the car with me with a good sense of humor. Definitely come back for cars and service.
Mark Demma was fantastic to deal with. Mark kept me in touch with the order and gave me the best deal compared to other dealers
Woodfield Lexus is EXCELLENT.
Very good Service. Good People easy to work with
Great Service! Tammie Sage took great care of us! Follow-up from time we made appt until we left was great! If you are looking for service advisor, I highly recommend Tammie.
Most of my family members have Lexus cars and have had wonderful experiences, so when it was time for me to get a new car there was no question that it was going to be a Lexus! My father in law has bought multiple cars from this dealership and I can see why. We were welcomed with open arms, the staff was incredible! We worked closely with Mike and he exceeded our expectations! He really went out of his way to let us know when the car I wanted came in with the outer and inner colors I wanted. He ...
Exceptional Experience!!!! Tammie made it so, from start to finish. You should have more like her. I'm actually looking forward to my next service appointment. Great Job!!!!!
Great service I worked with Tammie and she was fantastic. Your dealership should be proud to have someone like her working for you.
I had excellent service with Tony. Tony wore a mask and I felt safe talking to him.
Excellent service
I purchased a used Kia from here. Unfortunately, after only a couple of weeks, it broke down. Not the dealer's fault: it succumbed to a known problem with Optimas of it's vintage. A new engine was required, which ended up taking three months. I'd purchased a warranty so there was no cost to me. I had the use of a loaner for the entire time and Erick, the service rep, kept me informed as to progress. Just got my car back today with no hassle. Thanks to WL for making the best of a bad situation.
Everything is always taken care of , and the staff couldn’t be nicer.
Nice job drop off for a recall item the low pressure fuel pump. Was replaced as required by Lexus at this point no problems no issues
Great experience!! I went to a different dealership and had a terrible experience, so I decided to check the one out in Schaumburg. Mark Demma kept it simple and to the point. He was willing to work with me through email and text because of my schedule. Thank you for such a pleasant experience!!
The dealership is very friendly and attentive. No matter what time of day you arrive, you're greeted quickly and treated like a valued customer. There is no one in the dealership that we encountered that we would describe as rude and we would definitely recommend this dealership to all our family and friends. Mustafa was very honest about the timeline for our vehicle, since we ordered it custom. We received monthly updates on the status of the vehicle in when it arrived it was exactly what we wanted. He did not try to sell us on a vehicle from ...
The dealership is very friendly and attentive. No matter what time of day you arrive, you're greeted quickly and treated like a valued customer. There is no one in the dealership that we encountered that we would describe as rude and we would definitely recommend this dealership to all our family and friends. Mustafa was very honest about the timeline for our vehicle, since we ordered it custom. We received monthly updates on the status of the vehicle in when it arrived it was exactly what we wanted. He did not try to sell us on a vehicle from ...
Everyone at this dealership is very helpful and friendly. They always make me feel very comfortable and at ease. Mustafa and Josh were great to work with. Mustafa was a great help. He is very knowledgeable and easy to talk to.
service was very good, Victorino was curteous, professional in dealing with customer. My visit was welcoming and reinviting for continued service at Woodfield Lexus.
Honestly, Mustafa and team made every buying experience exciting and enjoyable like should be. Very knowledgeable and professional. They are not just well communicating, they are simply connecting. I'm proud to be part of Woodfield Lexus family and highly recommend . We leased 2 NX's and just got RX. What a pleasure! Thank you! Peja
You have an exceptional sale's staff and personnel as does the Mercedes Benz of St Charles.... Phillip Resnek has put together quite the team of professional people that are second to none..... You won't find a better staff anywhere.....
Our sales person dan Did an outstanding job five stars
The service department is excellent!
They were very customer oriented, fast and professional!
It was indeed, a pleasant experience!
Marty was amazing salesman! I will always buy from him at Woodfield Lexus! Jake took the time to run through systems before I drove away. Finance was easy process. Woodfield Lexus is the best!
I could not have had a better experience at Schaumburg Lexus. Helped my parents purchase 2 cars from Mark Demma in the past year and each purchase went like clockwork. Mark even drove the paperwork to my parents' house nearly an hour away for both purchases. When the first car needed an oil change, the dealership brought them a loaner and picked up their car for service. When they wanted a second vehicle, there was no question we would go back to work with Mark. I ended up replacing my 2015 Lexus with a new version while I was there working with ...
Traded in my vehicle and purchase a new one at Woodfield Lexus. From the moment we first sent a message to them to the very last second in the dealership everyone was so nice, respectful and most importantly knowledgeable! We worked with Mike Nesic and would 10/10 recommend working with him on your next car buying or selling needs. Mike walked us through all of our options, explained every step of the process along the way and went out of his way to get us the deal he thought we deserved! Overall, we had a wonderful experience and will be coming ...
Bought two cars from Mark Demma in the past year and could not be happier with the great service. Mark went above and beyond to make sure everything went smoothly. Since we are seniors, Mark came to us bringing all paperwork and answering all our questions. He has followed up on both cars on a regular basis to make sure we are happy with our purchase. Highly recommend Mark Demma for your next purchase. In fact, while my daughter was picking up our car, she purchased a new car from Mark.
Service was fast, and the customer service representative was very pleasant. The usual waiting room was not available and that was a small negative.
If you’re considering Woodfield Lexus for all of your Lexus needs in the Schaumburg, IL area, find out what our previous customers had to say about us! We guarantee it will show you why our Lexus dealer near Chicago, IL is the best place to go for your next Lexus car purchase, Lexus service, or Lexus parts. If you’ve previously visited Woodfield Lexus, we would love to hear about your experience! Please leave us a review or contact our Lexus dealer serving Roselle, Chicago, Schaumburg, and all surrounding areas today! We hope to hear from you soon!
