Customer Testimonials For Woodfield Lexus in Schaumburg, IL

Beautiful facility and customer waiting area. Very nice and professional service staff. Appt was quick and efficient.

Service people are always friendly when I enter the garage. The associate the works with me, Tino is very friendly and courteous so it is a relaxing experience. My car was serviced quicker than predicted and I was told what had occurred.

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The service experience was exceptional. My service advisor was amazing, Profesional and pleasant.

Our family is so very greatful for our kind hearted sales representative Mariam Tobias. The first time we met her she was getting a suv ready for another client, yet she took her time to care for us so I could test drive a Lexus. She did not force us to buy the vehicle at all, which is a rare quality to find in a car dealership service. She made us feel at ease, calm, and answered all of our questions and concerns. She specifically looked up what we could get with our little demands, lol. She was very sweet, ... Read More

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Google - Nov 11, 2026

Our family is so very greatful for our kind hearted sales representative Mariam Tobias. The first time we met her she was getting a suv ready for another client, yet she took her time to care for us so I could test drive a Lexus. She did not force us to buy the vehicle at all, which is a rare quality to find in a car dealership service. She made us feel at ease, calm, and answered all of our questions and concerns. She specifically looked up what we could get with our little demands, lol. She was very sweet, professional, and also very knowledgeable. She made the process so quick and smooth. , I couldn't believe we bought the lexus with such ease. She knows exactly what to say to customers and how to keep them coming back to her which is a major quality ! She's a gem to woodfield lexus! We thank her and the lexus family from the bottom of our hearts ! Dani, who showed us the car at the end and explained all the features was very thorough, to the point we had all our doubts covered. He also took his time to explain things and made sure we left worry free. He was also very kind, and knowledgeable.!

If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere. My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships. Today, my mom visited Lexus of ... Read More

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Google - Nov 11, 2026

If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere. My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships. Today, my mom visited Lexus of Woodfield on my behalf to inspect and test-drive a used RX350. Everything went smoothly until she sat down to negotiate. I had two simple requests: What warranty options were available, and could they check the power steering fluid because the steering felt noticeably stiffer than the other RX350s we own? My mom also asked about the battery’s age (a standard question my dad tends to ask). The salesman refused to address any of these questions. Worse, he raised his voice at my mother, accused her of wasting his time, and told her she should have negotiated the price before coming in. (Who has ever done that in the history of purchasing a car? Do you not go and inspect & test drive the car, and negotiate accordingly?!) I’ve personally purchased used Lexuses for as little as $7,500 up to $20,000, and other Lexus dealerships have gone above and beyond. They’ve allowed undercarriage inspections, checked batteries, replaced aging components at no charge, given me replacements for the future if/when the component does go bad, and even steered me away from vehicles they wouldn’t feel comfortable letting their children drive (towards less expensive options!!) That’s what I’ve always associated with Lexus: professionalism, honesty, and genuine concern for the customer’s safety. And also family values. I’m 23. An $80,000 Lexus isn’t in my budget, but a $15,000 reliable used Lexus is. That doesn’t mean I deserve less respect or should have to compromise on basic questions about a vehicle’s condition. Don’t get me wrong- I understand that a customer shopping for a sub-$20,000 car might not be this dealership’s priority. But nobody deserves to be spoken to the way my mother was, especially for asking perfectly reasonable questions before making a major purchase. If you’re shopping for a used Lexus, I highly recommend Lexus of Arlington instead, where I purchased my last RX350 and received outstanding service (red RX with black rims 🤩) Lexus of Woodfield may be wonderful for buyers purchasing new or nearly-new vehicles, but if you’re looking for an affordable, dependable car that you can confidently put your family in, take your business to a dealership that treats your safety, questions, and hard-earned money with respect. Personal pics of my lexuses throughout the years, wouldn’t have it any other way 🙂 (yes I had an ES for a bit but the sedan life wasn’t for me)

The best of the best! The team here is always professional, warm, and most of all competent. I’m on my 3rd Lexus, and 2 I have gotten from Woodfield. They’ve made a lifelong customer out of me. Shoutout Lee and Greg! Thank you

I want to thank the General Manager Robert Bouza for a great deal and excellent experience leasing our third New Lexus for my son. Robert and his team did an outstanding job taking care of my son and putting him in the exact car he was searching for. Mustafa in sales was very patient and helpful too. We will only see this team for sales and service and I recommend all clients looking do the same! Thank you again Robert and Team!

I can’t say enough wonderful things about Miriam Tobias! She is an absolute pleasure to work with, extremely knowledgeable, and makes the entire car-buying experience enjoyable and stress-free. What I appreciate most is her no-pressure approach. She genuinely takes the time to understand what you’re looking for and is dedicated to finding the right vehicle that fits both your needs and your budget. You never feel rushed or pressured, just supported and well taken care of throughout the process. I truly appreciate her professionalism, honesty, and dedication. I would recommend Miriam to anyone looking to purchase a vehicle. ... Read More

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Google - Nov 6, 2026

I can’t say enough wonderful things about Miriam Tobias! She is an absolute pleasure to work with, extremely knowledgeable, and makes the entire car-buying experience enjoyable and stress-free. What I appreciate most is her no-pressure approach. She genuinely takes the time to understand what you’re looking for and is dedicated to finding the right vehicle that fits both your needs and your budget. You never feel rushed or pressured, just supported and well taken care of throughout the process. I truly appreciate her professionalism, honesty, and dedication. I would recommend Miriam to anyone looking to purchase a vehicle. She’s simply the best!

Great dealership to work with. Our sales person Dan Rosen was helpful, professional and easy to deal with.

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just great service

Marcin professional and great person to deal with

Dan was very patient and helpful to me in buying a very special car. The delivery process was quick and painless. Everyone we met at the dealership was very courteous and professional.

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I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership as i do my service here and had the pleasure of working with Yasmine in Finance. She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done. It's nice to deal with someone ... Read More

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Google - Nov 5, 2026

I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership as i do my service here and had the pleasure of working with Yasmine in Finance. She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done. It's nice to deal with someone who actually follows through and makes you feel valued as a customer. Yasmine was great, and I would absolutely recommend her to anyone looking to purchase or buy out their lease!

I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership and had the pleasure of working with Yasmine in Finance. She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done. It's nice to deal with someone who actually follows through and makes ... Read More

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DealerRater - Nov 4, 2026

I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership and had the pleasure of working with Yasmine in Finance. She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done. It's nice to deal with someone who actually follows through and makes you feel valued as a customer. She even followed up with an email after we spoke. Yasmine was great and I would absolutely recommend her to anyone looking to purchase or buy out their lease!

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I had a great purchase experience with Pat Chan at Woodfield Lexus. With Pat's assistance I bought a 2015 Audi RS5 cabriolet at an exceptional price. I had been looking at the car on their website when a chance appointment brought me into town. I stopped in on a whim to see it in person and was introduced to Pat. Despite being one of the busiest dealerships I've been in, Pat took the time to sit down with me, discuss my needs and show me the car. His friendly, professional and straight forward approach made it a comfortable setting ... Read More

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Google - Nov 3, 2026

I had a great purchase experience with Pat Chan at Woodfield Lexus. With Pat's assistance I bought a 2015 Audi RS5 cabriolet at an exceptional price. I had been looking at the car on their website when a chance appointment brought me into town. I stopped in on a whim to see it in person and was introduced to Pat. Despite being one of the busiest dealerships I've been in, Pat took the time to sit down with me, discuss my needs and show me the car. His friendly, professional and straight forward approach made it a comfortable setting to work in. He's a fellow car enthusiast which didn't hurt, either. After a little time to look the vehicle over on my own, I decided to pull the trigger and buy it. He drew up the contract and I was able to slide into the business office pretty quickly. Paperwork was nice and simple as an out-of-state buyer. We came up with some options for delivery and Pat took the time to give me a tour of their facility and introduce me to a few key people before I left. I needed to return to the area later that week, so I was able to drive the car home myself. I'm enjoying my 'new' Audi a lot. I can confidently recommend Pat and the entire team at Woodfield Lexus.

I would like to express my highest appreciation to Mr. Marcin Wierzba for his impeccable and outstanding professionalism during my purchase of a Lexus RX 350 this past Saturday. Visiting the dealership was an exceptionally pleasant and upscale experience. Mr. Marcin demonstrated extensive expertise, absolute integrity, and complete dedication throughout the entire process. Thanks to his high personal culture and excellent interpersonal skills, the transaction was seamless, stress-free, and conducted in a wonderful, welcoming atmosphere. Mr. Marcin's flawless professional appearance also deserves special recognition. Dressed in a sharply tailored blazer and a crisp white shirt, his elegant presentation immediately inspired ... Read More

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Google - Nov 2, 2026

I would like to express my highest appreciation to Mr. Marcin Wierzba for his impeccable and outstanding professionalism during my purchase of a Lexus RX 350 this past Saturday. Visiting the dealership was an exceptionally pleasant and upscale experience. Mr. Marcin demonstrated extensive expertise, absolute integrity, and complete dedication throughout the entire process. Thanks to his high personal culture and excellent interpersonal skills, the transaction was seamless, stress-free, and conducted in a wonderful, welcoming atmosphere. Mr. Marcin's flawless professional appearance also deserves special recognition. Dressed in a sharply tailored blazer and a crisp white shirt, his elegant presentation immediately inspired confidence and distinguished him as a true professional who perfectly embodies the prestige and high standards expected of a premium brand like Lexus. The management team should be incredibly proud to have such an outstanding employee representing their dealership. Thank you for your professionalism, great energy, and help in making this automotive dream come true. If you are buying a Lexus, Mr. Marcin is the only person to go to. A well-deserved five stars.

Great service, very professional, and quick! Thank you the Lexus Service Team!

Hitarth was great. He explained everything and went above and beyond. He moved us along quickly!

Great car and good experience! We purchased our new Lexus RX350H on September 5th and love it so far.

We had a very good experience with Woodfield Lexus. All the staff we dealt were very professional and courteous. No games and the process was smooth and efficient.

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They had it done and half the time they told me they washed it. Everything was perfect. Tito and the team was wonderful. Thank you again

Great Service

Always is just an oil change this time but always great .

A well maintained dealership. Purchased a vehicle a few months ago out of state. Dan is great, laid back, and always on the move. Not sure if it was because it was a Saturday, but it feels like he is assisting one or two other people, but will always make his way back to checkup on you. I can't dock a star for that. I think the great thing about Dan is he won't bother you with a bunch of emails every other day and gives you time to think. Although it would be nice for dealerships in ... Read More

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Google - Oct 24, 2026

A well maintained dealership. Purchased a vehicle a few months ago out of state. Dan is great, laid back, and always on the move. Not sure if it was because it was a Saturday, but it feels like he is assisting one or two other people, but will always make his way back to checkup on you. I can't dock a star for that. I think the great thing about Dan is he won't bother you with a bunch of emails every other day and gives you time to think. Although it would be nice for dealerships in general to send buy orders so we dont waste each others time. The service agent/rep was also very helpful and answered any and all questions that I had. The vehicle is a comfy drive, but not as fun a drive as the F Sport Handling. If only the bucket seats were slightly wider.

Great service, limited amount of time

From the appointment scheduling staff to the car-hikers to the service staff and mechanics, each individual employee was polite, personable, and professional. From my arrival through my check-out with the cashier, my experience was positive.

Dealership staff had been very pleasant and professional.

I just had the privilege of purchasing a new SUV with Hitarth Patel. He was amazing and so friendly. I would recommend him and Woodfield Lexus to everyone. Shout out to Jerry and Eric in service as well. Great staff

Always have exceptional service! Timely, friendly & answered all my questions.

Dan was a pleasure to work with. Thoroughly explained everything and followed up promptly. We would recommend him for your visit to Woodfield Lexus!

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Honest and Timely and Punctual. Gave me options and alternatives. Explained costs upfront. Will come back.

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I had a great experience at Woodfield Lexus! Everyone was helpful and efficient, and the entire process was smooth from start to finish. Hitarth Patel was wonderful to work with, Caryn made financing easy, and I really appreciated the time spent walking me through all the features of my new Lexus. Everyone made the experience enjoyable and stress-free. Highly recommend!

I recently purchased a 2026 Rx from Eddie with assistance from Mr. Patel. If you are looking for a knowledgeable, personal professional to guide you through your next vehicle… ask for Eddie. Thank you guys for making my car buying experience so seamless. I love my new car!

Patel was fantastic in working with for the purchase of my vehicle. Very professional, efficient and transparent. I had a great experience

Had a great experience purchasing a new car. Hitarth Patel was our sales rep and very helpful. Everyone we met at this dealership were knowledgeable and helpful. Would highly recommend.

Be aware of this dealership that they overcharge you for the basic services. For 25k miles service I paid 150. The same service is like 53 at Lexus of ORLAND. Now the 30k service is 799 while the Orland location is 499. Don’t come to this location at all.

★☆☆☆☆ Woodfield Lexus wasted my time and money. I called ahead and they confirmed the car was there for a test drive. I drove all the way there, paid for gas and tolls, and the car wasn’t even there. Absolutely unacceptable. Don’t tell customers a car is there if you haven’t bothered to check. I felt lied to, and they lost my trust before we even discussed a sale. I would not recommend this dealership.

Eric is a great guy I am glad he went aove and beyond Thank u Eric

I leased my first Lexus, a 2026 RX 350h, a few weeks ago from Woodfield Lexus. I had the good fortune of working with a Master sales associate, MUSTAFA Gagoglu. He was exceptional in all regards: attentive, knowledgeable, friendly, responsive to my long list of questions, no pressure tactics. Woodfield Lexus is surrounded by people that make a customer feel like a VIP. It’s clear to see that I’ll be returning here for my next car.

Excellent customer service from start to finish. Made the new car buying process so easy.

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Comfortable, best services, friendly ref, complete repairs on time..

Sales and Leasing Representative Mr. Mustafa and the Finance and Insurance Manager took excellent care of me from start to finish. They followed the best procedures, provided detailed information on everything, and were incredibly supportive. Thanks to their professionalism and friendly approach, I had a great experience; I thank them very much.

We always have a wonderful experience with Garri Kogan. Our family has been using him for years for all of our car purchases. We recommend all family and friends to him! Our most recent purchase was a great experience, he is trustworthy, honest and very knowledgeable! Thank you to Garri for all the time he spent with us!

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I had a best car buying experience at Woodfield Lexus. Garri is very knowledgeable, friendly, professional and honest person. He answered all my questions and made sure all my concerns were addressed. Garri really cares about his customers. There was no pushing or rushing in the process. I highly recommend Garri!

I’ve had the pleasure of working with Garri Kogan for many years and have purchased three cars from him during that time. Garri is extremely knowledgeable, responsive, and always takes the time to answer any questions I have. He and everyone at the dealership have always made me feel welcome whenever I come in. Garri has also consistently given me great deals on my trade-ins and made sure I felt comfortable with every part of the transaction. I’ve dealt with other dealerships where I walked away wondering if I had been taken advantage of, but I’ve never ... Read More

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Google - Oct 6, 2026

I’ve had the pleasure of working with Garri Kogan for many years and have purchased three cars from him during that time. Garri is extremely knowledgeable, responsive, and always takes the time to answer any questions I have. He and everyone at the dealership have always made me feel welcome whenever I come in. Garri has also consistently given me great deals on my trade-ins and made sure I felt comfortable with every part of the transaction. I’ve dealt with other dealerships where I walked away wondering if I had been taken advantage of, but I’ve never felt that way working with Garri. I’ve always felt that he was fair, straightforward, and genuinely trying to give me the best deal possible. I’ve been very happy with all three of my purchases and would gladly continue buying cars from him in the future.

We have been working with Garri Kogan for years, and he is truly the only person we trust with our cars. Garri is incredibly knowledgeable, honest, professional, and always goes above and beyond to make sure we are taken care of. He makes the entire process easy and stress-free, and we always feel confident knowing that he has our best interests in mind. It’s rare to find someone you can trust this completely when it comes to your vehicles, and that is exactly why we continue to come back to Garri time and time again. His level of service, ... Read More

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Google - Oct 6, 2026

We have been working with Garri Kogan for years, and he is truly the only person we trust with our cars. Garri is incredibly knowledgeable, honest, professional, and always goes above and beyond to make sure we are taken care of. He makes the entire process easy and stress-free, and we always feel confident knowing that he has our best interests in mind. It’s rare to find someone you can trust this completely when it comes to your vehicles, and that is exactly why we continue to come back to Garri time and time again. His level of service, attention to detail, and genuine care for his clients is exceptional. We wouldn’t go anywhere else. If you’re looking for someone at Lexus who is trustworthy, knowledgeable, and truly takes care of his customers, we highly recommend Garri!

Wonderful Experience Worked out all That needed to be! Mustafa was dun to work with. Found the Lexus Earlier than expected..meant to be😊

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I had an absolutely wonderful experience buying my car here, and I couldn’t be happier with my decision! I submitted an inquiry late Friday night, and by Saturday morning, I had already received a call asking when it would be convenient for me to come in. When I arrived on a very busy Saturday, Garri Kogan was ready for us and made the entire process incredibly easy and comfortable. What I appreciated most was the complete lack of pressure. We were given the keys and allowed to test-drive the vehicles on our own, which gave us the freedom to ... Read More

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Google - Oct 5, 2026

I had an absolutely wonderful experience buying my car here, and I couldn’t be happier with my decision! I submitted an inquiry late Friday night, and by Saturday morning, I had already received a call asking when it would be convenient for me to come in. When I arrived on a very busy Saturday, Garri Kogan was ready for us and made the entire process incredibly easy and comfortable. What I appreciated most was the complete lack of pressure. We were given the keys and allowed to test-drive the vehicles on our own, which gave us the freedom to take our time and make our own decision. I never once felt rushed or pressured. An added bonus for me was that Gary speaks Russian! Being able to discuss everything in Russian made the entire process even clearer and more comfortable. He was friendly, straightforward, transparent, and genuinely great to work with. The dealership provided a high level of service, and the entire experience was smooth from start to finish. The paperwork and purchase process were completed quickly, and I left extremely happy with my new car. Thank you, Garri, for making what can normally be a stressful experience so easy and enjoyable. I highly recommend Garri and this dealership to anyone looking for a great car-buying experience!

The service from start to finish was great. All issues were addressed with the vehicle and done in a very timely matter. Great service by all. This is my 3rd vehicle that I have purchased from Woodfield Lexus and they are the only ones to service them.

A little expensive but work was done correctly

I dropped my car off at the dealership to have running boards installed on my TX. The whole process took two days. Everything seemed fine, but there’s one thing I noticed: they put 50 miles on my car while it was there. What I don’t understand is, if the only job was to install the running boards, why did they need to drive my car 50 miles? What was the reason for that? Just a heads-up to everyone who uses this service center: before you drop off your car and when you pick it up, make sure to check the ... Read More

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Google - Oct 1, 2026

I dropped my car off at the dealership to have running boards installed on my TX. The whole process took two days. Everything seemed fine, but there’s one thing I noticed: they put 50 miles on my car while it was there. What I don’t understand is, if the only job was to install the running boards, why did they need to drive my car 50 miles? What was the reason for that? Just a heads-up to everyone who uses this service center: before you drop off your car and when you pick it up, make sure to check the mileage! If you have a choice, I would recommend choosing a different dealership

We drove down from Green Bay to buy a new TX 350 Luxury after spending weeks trying to find the exact configuration we wanted. Dan Rosen found it, sent the window sticker and a written buyer's order up front, and answered every question I asked without hedging or redirecting. He also volunteered the current Lexus financing rates on his own, which saved me money I would not have known to ask about. The final paperwork matched his quoted number exactly, with nothing added and no surprises in the finance office. After a frustrating experience with a dealer closer to home, ... Read More

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DealerRater - Oct 1, 2026

We drove down from Green Bay to buy a new TX 350 Luxury after spending weeks trying to find the exact configuration we wanted. Dan Rosen found it, sent the window sticker and a written buyer's order up front, and answered every question I asked without hedging or redirecting. He also volunteered the current Lexus financing rates on his own, which saved me money I would not have known to ask about. The final paperwork matched his quoted number exactly, with nothing added and no surprises in the finance office. After a frustrating experience with a dealer closer to home, a three hour drive was well worth it, and I would buy from Dan again without hesitating. Yasmine LoBue handled the closing, and when I told her I was not interested in additional products, she respected that and moved on, which is rarer than it should be.

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Dan was very professional and helpful. The purchase of my new Lexus went very smoothly and efficiently.

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My experience has been excellent dealing with your employees. Always courteous and friendly. The service is excellent always go out of there way to help. My sales person Pat was professional and courteous.

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Today I had the longest and most terrible service in my life, I had an appointment for 4, I arrived and they accepted me, and then I sat for 1:30 hours and looked at my car still standing and it turns out they just forgot about me, how come? Do I have a lot of time? Just to sit and wait? The most finished place in my life, If you want to save yourself 2 hours of time, it's better not to come here.

They just change the oil for 3 hours, just so you know, it's their fastest option. ,👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

The worst service is terrible🤢🤢🤢🤢The staff doesn't know what respect for the client is, they don't care and just stupidly forget about the client , it's very stupid and stupid.

Very bad

👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 so bad

The most terrible place, I came here to change the oil, they told me to wait for 1:30 hours, I waited, I see my car is still standing, and they say they forgot about me and my car, and after that they also say that it's my fault for not making sure that my car was serviced, but then why am I taking an appointment? People, if you don't want to waste your time, it's better to go somewhere else Lexus, The supervisor who talked to me disrespectfully and bullied me is his name Erick Clark

Extremely disappointed with the service department at Woodfield Lexus. I brought in my vehicle, which has only 5,000 miles and is under 12 months old, because the driver’s seat upholstery is heavily sagging, stretched, and losing its structure.Instead of honoring the Lexus New Vehicle Limited Warranty (Bumper-to-Bumper), the staff was dismissive and started arguing that this severe, premature deformation is "normal wear and tear." It is completely unacceptable for a premium luxury vehicle's seat to fall apart at 5,000 miles under normal use. This is a clear factory material defect.They completely refused to help or file the ... Read More

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Google - Sep 17, 2026

Extremely disappointed with the service department at Woodfield Lexus. I brought in my vehicle, which has only 5,000 miles and is under 12 months old, because the driver’s seat upholstery is heavily sagging, stretched, and losing its structure.Instead of honoring the Lexus New Vehicle Limited Warranty (Bumper-to-Bumper), the staff was dismissive and started arguing that this severe, premature deformation is "normal wear and tear." It is completely unacceptable for a premium luxury vehicle's seat to fall apart at 5,000 miles under normal use. This is a clear factory material defect.They completely refused to help or file the claim properly. I will be escalating this directly to Lexus Corporate to open an official dispute and requesting a Regional Field Technical Specialist (FTS) to look at the car.If you expect actual luxury customer service and a dealership that stands behind its warranty, avoid the service department at Woodfield Lexus in Schaumburg. Unprofessional and deeply disappointing.

Robert and his team have always been helpful and go the extra mile to make sure we are taken care of.

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My service appointment was scheduled for 8:30am; at the time of scheduling I was specifically told that the service will take approximately 30-45 minutes. However, I did not leave until 10:30am..I have very little patience for a poor time management and having my time wasted.I hope you can address this with your service team, because this was not an acceptable experience.

Dealt with Marty Whitney. Completely unprofessional. Kept calling me the wrong name. Told me the windshield needed to be repaired in a car I purchased and when I received they did not put the cover on it. I texted and called to let him know. How does he respond. He tells me "I am on F&-$ing vacation". Guy actually swore at me because I was raising a concern of something they forgot. Like I am supposed to know he is on vacation. Don't call me or respond then. I will be calling and asking ... Read More

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Google - Sep 9, 2026

Dealt with Marty Whitney. Completely unprofessional. Kept calling me the wrong name. Told me the windshield needed to be repaired in a car I purchased and when I received they did not put the cover on it. I texted and called to let him know. How does he respond. He tells me "I am on F&-$ing vacation". Guy actually swore at me because I was raising a concern of something they forgot. Like I am supposed to know he is on vacation. Don't call me or respond then. I will be calling and asking the general manager of the location.

Would not recommend this dealership at all. They sold me a used car with multiple issues after proclaiming 'we don't sell cars with issues'. Took 6 trips back to the dealership to fix one of them and now I am looking at the least a $1k repair for 3 rust holes in the exhaust that nobody mentioned and was not on the Carfax or dealership records. I have only owned the car for under 2 months. Not to mention how much I spent in gas and tolls and received no compensation because nobody can be bothered to answer the phone to communicate ... Read More

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Google - Sep 8, 2026

Would not recommend this dealership at all. They sold me a used car with multiple issues after proclaiming 'we don't sell cars with issues'. Took 6 trips back to the dealership to fix one of them and now I am looking at the least a $1k repair for 3 rust holes in the exhaust that nobody mentioned and was not on the Carfax or dealership records. I have only owned the car for under 2 months. Not to mention how much I spent in gas and tolls and received no compensation because nobody can be bothered to answer the phone to communicate with customers. It was a fight to get all the paperwork I signed on day of purchase and I still have not received all of it. The lack of communication is mind boggling. I talked to the sales manager, dealership manager, and service manager and was told something different each time. Nobody can communicate properly and it shows. I would go literally anywhere else in Schaumburg for a vehicle. Don't be fooled by the 'luxury' of it being a Lexus dealership, they will sell you a car and tell you to kick rocks afterwards. Edit: after some back and forth, the dealership did end up replacing the faulty TPMS sensor as well as the catalytic converter on the vehicle.

Bad service

Bad service. They scratched my bumper. After I tell them to fix. I see that

Had a bad experience with the seller. We asked the difference between Lexus LX 700h Luxury and Ultra he said “look up online I wouldn’t know”. I sent a feedback to management I believe they wont take any actions. And it they do I will remove this feedback. They did not even review or reply back to my email. Instead for publicity they are replying on this review. Here is the question: what have you done to fix this issue? List it here please

Recently purchased a Lexus RX 350H here. We had a fantastic experience and loved working with the salesman Gilbert. We had placed a deposit on a car for allocation and Gilbert was on top of updates and communication throughout the process. Caryn in financing is also 10/10 and extremely kind. Every person we interacted with was very friendly and personable. They are also not pushy, don't have any hidden fees, and no sketchy add ons they tack on to the price at the end. They are very upfront and honest from start to finish. Was truly a great experience and ... Read More

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DealerRater - Sep 3, 2026

Recently purchased a Lexus RX 350H here. We had a fantastic experience and loved working with the salesman Gilbert. We had placed a deposit on a car for allocation and Gilbert was on top of updates and communication throughout the process. Caryn in financing is also 10/10 and extremely kind. Every person we interacted with was very friendly and personable. They are also not pushy, don't have any hidden fees, and no sketchy add ons they tack on to the price at the end. They are very upfront and honest from start to finish. Was truly a great experience and I’d highly recommend them to anyone.

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Great service and very professional staff. Immediately attended to and courtesy ride provided also a loaner was available

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Anthony was very friendly and professional explained what he was going to do and how long it would take. Worked out just like he said,

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Don’t book appointments for buyers and then sell the car on an online auction prior. Makes folks think you are all compulsive liars……

Dan was friendly, professional, and attentive throughout the whole car-buying process. From helping me select and test-drive the vehicle to following up for a month until the final delivery of my new car, he made the experience pleasant and stress-free. I would recommend Dan to anyone looking to purchase a new car.

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My salesman Marty Whitney is always a pleasure to work with. Service rep Tony Olsen is also. This was my fifth Lexus purchase and my first SUV. I’m looking forward to driving it as much as I did with the other vehicles I’ve driven.

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I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. ... Read More

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DealerRater - Aug 13, 2026

I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. He gave me dirty looks, raised his voice and actually screamed at me during our interaction. I was honestly shocked to be spoken to this way by someone whose position involves dealing directly with customers. I also spoke with Tony Lopez, the Service Manager, and unfortunately did not receive the professionalism or understanding I expected from management either. I made what I considered a very reasonable request: after the sign was retrieved, I wanted the repair order/receipt to briefly document what had happened and that the dealership had removed the sign. I simply wanted documentation for my records in case there were ever any issues with the door in the future. Tony refused my request, and I found the way he communicated with me unnecessarily rude and dismissive. The bright spot of this entire experience was Mark, the Mechanic/Technician who helped me. (Unfortunately I didn’t get his last name) Mark deserves 5 out of 5 stars. He was incredibly kind, honest, patient and understanding from the moment I spoke with him. He listened to my concerns and even allowed me to come into the service area and watch while he worked on the door. When I asked Mark what he would personally do in my situation, he gave me a straightforward answer: he would retrieve the sign because it wasn’t supposed to be inside the door. I especially appreciated his honesty. Retrieving the sign meant additional work for him, so it would have been easy to simply tell me to leave it there. Instead, he gave me his genuine opinion and then took care of the problem. He was able to retrieve the sign relatively quickly without completely removing the door panel. We also had a great conversation while he worked. Mark is exactly the type of person Lexus should want representing its service department. My ratings based on this experience: Mark — Mechanic/Technician: 5/5 ⭐⭐⭐⭐⭐ Professional, honest, understanding and genuinely helpful. Richard Palicka — Service Advisor: 1/5 ⭐ Extremely rude and disrespectful. Raising your voice and screaming at a customer is unacceptable, especially in a customer-facing position. Tony Lopez — Service Manager: 2/5 ⭐⭐ I expected considerably more professionalism and understanding from someone in a management position. What makes this experience particularly frustrating is that Mark demonstrated exactly how a customer should be treated, while the interactions I had with the service advisor and service manager were the complete opposite. If I could be guaranteed that Mark would be the technician working on my Lexus every time I visited, I would gladly return. Unfortunately, since that obviously cannot be guaranteed, this experience has convinced me not to return to Lexus of Schaumburg for future service. Mark, if you happen to read this: Thank You. I sincerely appreciate the way you treated me and the care you showed toward both me and my vehicle. You turned what was otherwise an extremely negative experience into at least one positive interaction.

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We have worked with Dan for years and he always does a great job and takes care of us. My wife loves her new GX550, so glad he recommended it.

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Dealer was clean, service was fast. It took longer for them to wash the vehicle than what I spent doing the paperwork. They left the rims dirty. Outside of that would definitely buy from them in the future if they have something I like.

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Bought a 2023 Hyundai from here, in which I had to take to the Hyundai shop the very next day due to it hard starting. Discovered the next day not even 24 hrs after the purchase, that it had been filled with E85 instead of unleaded fuel. Instead of someone reaching out and making it right to compensate me for the $200 additional dollars I spent (after spending $14,000 with them the previous day)- they’ve been giving me the run around and all of their voicemails are full. Good luck getting any support from these people!

We couldn’t be more pleased with our purchase of a 2026 Lexus TX from Dan Rosen and Woodfield Lexus. We drove 4 hours from Indiana as Woodfield had the Lexus in stock we were looking for and at a big savings compared to other dealerships. Called and spoke with Patty with Internet sales and Dan Rosen gave us a call within a few minutes. Ran numbers and out the door price for us within minutes. We drove up next day and purchased the car. The car was exactly as we had discussed and price was to the penny we were quoted ... Read More

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DealerRater - Aug 6, 2026

We couldn’t be more pleased with our purchase of a 2026 Lexus TX from Dan Rosen and Woodfield Lexus. We drove 4 hours from Indiana as Woodfield had the Lexus in stock we were looking for and at a big savings compared to other dealerships. Called and spoke with Patty with Internet sales and Dan Rosen gave us a call within a few minutes. Ran numbers and out the door price for us within minutes. We drove up next day and purchased the car. The car was exactly as we had discussed and price was to the penny we were quoted with absolutely no surprise fees. Dan was great to work with and very knowledgeable. Couldn’t be happier with our purchase or the entire transaction. Highly recommend Dan and Woodfield Lexus!

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I stopped by Lexus of Schaumburg on Saturday 7/25 around 1:25pm to look at a new NX350. Unfortunately, after about 25-30 minutes of walking around the lot and the showroom floor, no one ever approached me or offered assistance while I was there. Fortunately, I was able to sit in the NX model on the showroom floor and learn more about some of the features and comfortability on my own. However, I ended up leaving without speaking to a salesperson. I can't comment on the buying process, but my initial showroom experience was disappointing

The Technicians are very thorough and experienced. At other placed, like Pauly, they seem very young and inexperienced.

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Everything from start to finish was excellent. Tammy and Helen were very accommodating and the vehicle was immaculate when picking it up after being serviced.

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Made me wait 5 hrs for car to be ready when I had appointment, no respect. Sales manager was salty because they had to drop the price so much they over paid on the car I bought so they treated me poorly

It was a very good experience and the salesman went over and above to explain everything about the car and the sale.

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