Customer Testimonials For Woodfield Lexus in Schaumburg, IL
The service department at Woodfield Lexus is top notch. When I arrived, I was promptly greeted by Victorino Maristel, my service advisor. He was professional and explained the scheduled maintenance that was needed for my car and the anticipated wait time. To my surprise, the work was done in half the time because he was able to have another service technician assist in the work. This was my first trip to the service department since purchasing my car From Woodfield Lexus. I am so glad that I purchased my car there. Truly outstanding service.
I would like to thank Gary our salesman for taking good care of his customers. This our second SUV we buy from him and highly recommend .
Quick and easy.
Excellent service, fast and efficient‼️
I purchased my vehicle via the internet because my local dealer couldn't get the color I dreamed about. My experience was great! Fast, efficient and friendly. A few phone calls and I was ready for pick up. No problems. I love my 2025 Lexus NX 350H!
I was in a hurry and service finished on time
Totally friendly and sale wasn't a hassle in the least. Great staff and truly trustworthy. Best money I've ever spent.
Realiable,friendly and co-operative, and very knowledgeable staff. Cleanliness of the dealership. Wide choices of vehicle.
No appointment, just drove in for oil change, transmission fluid and differential fluid change. Was completed in about 2hrs. Waiting area was clean and not too crowded.
Thank you to Mark Demma and Woodfield Lexus for making my Lexus purchase first class all the way. Generally we all dread buying cars. Not this time. Literally every person I came in contact with while buying my car and driving it home could not have been better. Oh, and most important, I am thrilled with my car and enjoy every second driving it. Post Covid, so many things seem to be screwed up. Thank you all for getting it so right! Thanks again Mark. Jim M / Indianapolis
Service was excellent. Really appreciated the pick-up, loaner and delivery service.
Promptly met when pulling in. Service advisor was polite and courteous. Work was quickly performed. Very satisfied.
Pat Chan is a knowledgeable, patient, and competent agent to work with. We enjoyed a pleasant experience with him and the finance lady, Yasmine! The certified RX 350 is perfect and I’m very excited to drive my new car.
We have been purchasing cars here for the past 30 years and have been very satisfied
Great experience at the dealership!
Gil was our salesmen and couldn't have made the experience easier. Definitely recommend coming to see him, and getting your next car here. The rx is beautiful and perfect for a mom car. Very happy and satisfied with the whole experience.
Service was excellent and quick and easy. Advisor Richard Palicka was very knowledgeable and very helpful.
Great service Erick Clark was very professional and courteous I will be bringing my car back
Great service with a quick turnaround. Thanks Rich Palicka
Eugene was great to work with. He made the entire process easy and he truly listened to us. Thank you, Eugene!
Good service. Wait times could be less. dealership is very inviting. clean and bright space.
Excellent service. Every step was smooth and without delay. As expected, my Lexus was taken care of with utmost dedication and detail. During my wait I enjoyed complementary drinks and snacks. Car was washed and cleaned inside out and delivered to me looking new. Thank you!
Tony, my service rep, took care of me very well. He told me what they were going to do, which was very nice. I asked him if they could try to get some bug stuff off my car, and they did. Overall, a very nice experience.
My experience was great as I was in the process of buying a car that was just coming to market. Pricing was fair and upfront and reservation fee reasonable.
Service was great and the personnel were very responsive to my needs and were not at all pushy.
Tino in car service was very helpful as usual. Woodfield Lexus has the best service dept. We go to Florida every winter but nothing like Woodfield Lexus!
This was unforgettable experience purchasing a new Lexus at this dealership. I think they are the best and highly knowledgeable in their field. Purchasing process took less than 2 hours! My sales consultant was HITARTH PATEL. He was extremely polite, experienced, and helpful. I feel he did everything possible to make me feel like I was buying a car from the luxury Lexus family. Everything he said and promised was done. I also want to thank ISSAC & KIETH for helping us through out the process. I will recommend this dealership to my friends. Thank you for that!
I would like to start by saying that this review should have been written a long time ago. Anyone who knows me knows that I am a terrible procrastinator, and I despise writing reviews. However, this was something I promised myself I would do in this special circumstance. It was very important that I came back at some point to express my gratitude for the assistance I received at Woodfield Lexus. I worked with some of the most patient and helpful people in order to ultimately purchase the exact car I desired. I was a headache for two people in ...
I love Woodfield Lexus. This is where I purchased my GS350 that I brought in for service last week. During the visit I was able to visit with my sales rep Mark Demma and begin to plan for my new vehicle purchase. Service advisor Vic was great and did a great job communicating with me. Service did take a bit longer than quoted and I asked to skip the carwash to get to my appointment which was unfortunate. Also can you add sodas to the the complimentary juice and water? I am used to that other luxury dealerships.
I have bought many cars over the years, this time was the easiest way buy or lease a car. The team who i delt with were fantastic. They made it very easy, especially Dan Rosen and his team.
It was easy to get an appointment, the service was prompt, and estimated time was accurate. The waiting room is comfortable, and provides good amenities (coffee, teas, etc). Bathrooms are nearby and always spotless.
Very professional & knowledgeable about my issues. Informed me of what was going on. Tony Lopez took care of things without any hassle. Person who picked up my card was friendly & polite.
They are like a fine tuned Swiss watch in service. All you have to do is pull in. Richard in service is THE BEST. I have an '07 IS250 & I'm trying to hold on to it as long as possible. I trust his advice on any repairs & everything.
Great service. Thank you Tony.
I have been using the service from this dealer for the past 10 years. Good service overall, good job in maintenance, although I noticed that the fee had jumped up quite a bit
It was easy to get new vehicle from Lexus. Miriam helped us. She is best sales manager. She knows her jod and she explains all things. Thank you for her and all employees. We enjoyed buying new vehicles.
I would like to start by saying that this review should have been written a long time ago. Anyone who knows me knows that I am a terrible procrastinator, and I despise writing reviews. However, this was something I promised myself I would do in this special circumstance. It was very important that I came back at some point to express my gratitude for the assistance I received at Woodfield Lexus. I worked with some of the most patient and helpful people in order to ultimately purchase the exact car I desired. I was a headache for two people in ...
Second vehicle purchased here. Highly recommend Randy Josefik and the entire team.
(Translated by Google) Only positive emotions from the visit and purchase. Evgeniy thank you very much again (Original) Только положительные эмоции от визита и покупки. Евгений ещё раз огромное спасибо
The salesperson gave me accurate information about the offer and loan payment before I bought a car, which helped me a lot in trusting them and buying the car.
Everything was perfect! The sales, delivery, finance and technical experts were wonderful.
Efficient
Awesome job everyone is very helpful and knowledgeable getting the vehicle serviced and washed and ready. Will definitely recommend.
Had an awesome experience working with Dan! He was very kind, helpful, organized, and always answered my questions very quickly. He educated my husband and me on Lexus and the GX, as this was the first Lexus we have ever owned.
Excellent service as always
Dan was very nice and made my wife’s and I first car purchase a smooth transition. I would highly recommend Dan too anyone
He was very kind, professional and knowledgeable. He made me to be trusted him. I think that he is excellent employee at the Woodfield LEXUS. He was the best sales man of the dealer shop that I have had been. I have a LEXUS car at the first time. I am enjoying it very much. I’d like to recommend and pried of my car to the people. I’d like to recommend to people Mr Dan Rosen at Woodfield LEXUS and dealer shop either. He was very busy and worked hard. He explained my questions in detail and treated ...
Caren was thorough, friendly & was able to explain every document I signed. Her CUSTOMER SERVICE was outstanding & better than anyone else I have ever dealt with at Lexus. She is a true gem!!! Thank you Caren☺️
Our sales person was Eddy Hermis I am sure for every negative experience,these people get hundred positive ones That people don’t really bother right back. As with any car purchase, you have to do your diligence research. We purchased our car a year ago and recently we noticed the front bumper on the corner. The clips were disengaging. We took it back Two manager came out to saw it and both said that we will fix it no charge no question asked. World class dealer delivered world class service. we were treated like stars from the beginning to ...
Hitarth was great to work with. Bought my first lexus and first car from him . Great experience. Ask for him when you are in the market for one
personable sales, explained how to use the car easily
Best Lexus dealer. Customer focused.
Dan, was very helpful, answered all our questions. Made buying a new Lexus very easy, all the paperwork was ready. Woodfield Lexus our new place to purchase a car
Always good service and even better personal experience with service agent.
I had an amazing experience with Tony Olson, when I went in for the 20,000 mile service. I'm very particular when it comes to work on my LS 500. He was very attentive to my concerns and made my visit very pleasant. I would definitely recommend Woodfield Lexus for outstanding sevice. Thank you!
Woodfield Lexus is always friendly, efficient, and thorough. Service advisor Rich is excellent and experienced and the mechanics and facilities (including loaners) are outstanding.
This was unforgettable experience purchasing a new Lexus at this dealership. I think they are the best and highly knowledgeable in their field. Purchasing process took less than 3 hours! My sales consultant was Yevgeny Merlin. He was extremely polite, experienced, and helpful. I feel he did everything possible to make me feel like I was buying a car from the luxury Lexus family. Everything he said and promised was done. I especially want to thank to financial manager Lowell Massie. He professional. I have something to compare, and he was an honest and transparent financial manager. Overall, I did not ...
Dan Rosen went above and beyond as a salesman! Best buying experience I have ever had! I recommend Dan Rosen and Lexus Schaumburg for your next Lexus! Beyond impressed
If you’re considering Woodfield Lexus for all of your Lexus needs in the Schaumburg, IL area, find out what our previous customers had to say about us! We guarantee it will show you why our Lexus dealer near Chicago, IL is the best place to go for your next Lexus car purchase, Lexus service, or Lexus parts. If you’ve previously visited Woodfield Lexus, we would love to hear about your experience! Please leave us a review or contact our Lexus dealer serving Roselle, Chicago, Schaumburg, and all surrounding areas today! We hope to hear from you soon!
