I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. ... Read More

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Google - Aug 13, 2026

I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. He gave me dirty looks, raised his voice and actually screamed at me during our interaction. I was honestly shocked to be spoken to this way by someone whose position involves dealing directly with customers. I also spoke with Tony Lopez, the Service Manager, and unfortunately did not receive the professionalism or understanding I expected from management either. I made what I considered a very reasonable request: after the sign was retrieved, I wanted the repair order/receipt to briefly document what had happened and that the dealership had removed the sign. I simply wanted documentation for my records in case there were ever any issues with the door in the future. Tony refused my request, and I found the way he communicated with me unnecessarily rude and dismissive. The bright spot of this entire experience was Mark, the Mechanic/Technician who helped me. (Unfortunately I didn’t get his last name) Mark deserves 5 out of 5 stars. He was incredibly kind, honest, patient and understanding from the moment I spoke with him. He listened to my concerns and even allowed me to come into the service area and watch while he worked on the door. When I asked Mark what he would personally do in my situation, he gave me a straightforward answer: he would retrieve the sign because it wasn’t supposed to be inside the door. I especially appreciated his honesty. Retrieving the sign meant additional work for him, so it would have been easy to simply tell me to leave it there. Instead, he gave me his genuine opinion and then took care of the problem. He was able to retrieve the sign relatively quickly without completely removing the door panel. We also had a great conversation while he worked. Mark is exactly the type of person Lexus should want representing its service department. My ratings based on this experience: Mark — Mechanic/Technician: 5/5 ⭐⭐⭐⭐⭐ Professional, honest, understanding and genuinely helpful. Richard Palicka — Service Advisor: 1/5 ⭐ Extremely rude and disrespectful. Raising your voice and screaming at a customer is unacceptable, especially in a customer-facing position. Tony Lopez — Service Manager: 2/5 ⭐⭐ I expected considerably more professionalism and understanding from someone in a management position. What makes this experience particularly frustrating is that Mark demonstrated exactly how a customer should be treated, while the interactions I had with the service advisor and service manager were the complete opposite. If I could be guaranteed that Mark would be the technician working on my Lexus every time I visited, I would gladly return. Unfortunately, since that obviously cannot be guaranteed, this experience has convinced me not to return to Lexus of Schaumburg for future service. Mark, if you happen to read this: Thank You. I sincerely appreciate the way you treated me and the care you showed toward both me and my vehicle. You turned what was otherwise an extremely negative experience into at least one positive interaction.

I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. ... Read More

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DealerRater - Aug 13, 2026

I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. He gave me dirty looks, raised his voice and actually screamed at me during our interaction. I was honestly shocked to be spoken to this way by someone whose position involves dealing directly with customers. I also spoke with Tony Lopez, the Service Manager, and unfortunately did not receive the professionalism or understanding I expected from management either. I made what I considered a very reasonable request: after the sign was retrieved, I wanted the repair order/receipt to briefly document what had happened and that the dealership had removed the sign. I simply wanted documentation for my records in case there were ever any issues with the door in the future. Tony refused my request, and I found the way he communicated with me unnecessarily rude and dismissive. The bright spot of this entire experience was Mark, the Mechanic/Technician who helped me. (Unfortunately I didn’t get his last name) Mark deserves 5 out of 5 stars. He was incredibly kind, honest, patient and understanding from the moment I spoke with him. He listened to my concerns and even allowed me to come into the service area and watch while he worked on the door. When I asked Mark what he would personally do in my situation, he gave me a straightforward answer: he would retrieve the sign because it wasn’t supposed to be inside the door. I especially appreciated his honesty. Retrieving the sign meant additional work for him, so it would have been easy to simply tell me to leave it there. Instead, he gave me his genuine opinion and then took care of the problem. He was able to retrieve the sign relatively quickly without completely removing the door panel. We also had a great conversation while he worked. Mark is exactly the type of person Lexus should want representing its service department. My ratings based on this experience: Mark — Mechanic/Technician: 5/5 ⭐⭐⭐⭐⭐ Professional, honest, understanding and genuinely helpful. Richard Palicka — Service Advisor: 1/5 ⭐ Extremely rude and disrespectful. Raising your voice and screaming at a customer is unacceptable, especially in a customer-facing position. Tony Lopez — Service Manager: 2/5 ⭐⭐ I expected considerably more professionalism and understanding from someone in a management position. What makes this experience particularly frustrating is that Mark demonstrated exactly how a customer should be treated, while the interactions I had with the service advisor and service manager were the complete opposite. If I could be guaranteed that Mark would be the technician working on my Lexus every time I visited, I would gladly return. Unfortunately, since that obviously cannot be guaranteed, this experience has convinced me not to return to Lexus of Schaumburg for future service. Mark, if you happen to read this: Thank You. I sincerely appreciate the way you treated me and the care you showed toward both me and my vehicle. You turned what was otherwise an extremely negative experience into at least one positive interaction.

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Tino walked me through the whole process, great communication.

We have worked with Dan for years and he always does a great job and takes care of us. My wife loves her new GX550, so glad he recommended it.

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Had a great experience at Woodfield Lexus with Greg Stone he made the purchase of our new Lexus a pleasurable experience with top-notch customer service I highly recommend them

Dealer was clean, service was fast. It took longer for them to wash the vehicle than what I spent doing the paperwork. They left the rims dirty. Outside of that would definitely buy from them in the future if they have something I like.

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Tony Olson did a great job. We appreciated his professionalism and the care he took in explaining the services that were recommended. Definitely will keep returning to Woodfield Lexus.

We couldn’t be more pleased with our purchase of a 2026 Lexus TX from Dan Rosen and Woodfield Lexus. We drove 4 hours from Indiana as Woodfield had the Lexus in stock we were looking for and at a big savings compared to other dealerships. Called and spoke with Patty with Internet sales and Dan Rosen gave us a call within a few minutes. Ran numbers and out the door price for us within minutes. We drove up next day and purchased the car. The car was exactly as we had discussed and price was to the penny we were quoted ... Read More

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DealerRater - Aug 6, 2026

We couldn’t be more pleased with our purchase of a 2026 Lexus TX from Dan Rosen and Woodfield Lexus. We drove 4 hours from Indiana as Woodfield had the Lexus in stock we were looking for and at a big savings compared to other dealerships. Called and spoke with Patty with Internet sales and Dan Rosen gave us a call within a few minutes. Ran numbers and out the door price for us within minutes. We drove up next day and purchased the car. The car was exactly as we had discussed and price was to the penny we were quoted with absolutely no surprise fees. Dan was great to work with and very knowledgeable. Couldn’t be happier with our purchase or the entire transaction. Highly recommend Dan and Woodfield Lexus!

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Wonderful experience from start to finish. Now need to learn all the features this car provides as it is our first Lexus owned ever!

Nice staff and communication

Everything went fine. This was the second free servicing I received when I bought the car.

I made an appointment prior to my visit and I was in and out within an hour.

Our service appointment was done quickly!

The Technicians are very thorough and experienced. At other placed, like Pauly, they seem very young and inexperienced.

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It is a good because everything, the waiting room, the sales floor, the entire ambiance of the place is better than average.

I've had a wonderful experience at Woodfield Lexus. Eddie H sold me my LX600 and he gave me exceptional service. I've been thinking about purchasing another Lexus and I immediately contacted Eddie. He was helpful and never made me feel pressured to buy a car. Because of that I will always return to Eddie, he won't steer you in the wrong direction. No annoying phone calls / texts from Lexus just genuine service.

Everything from start to finish was excellent. Tammy and Helen were very accommodating and the vehicle was immaculate when picking it up after being serviced.

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Thank you Hitarth Patel for giving me the best dealership experience! Exceptional customer service! The gentlemen from finance was very great too (sorry can’t remember his name) I own my own carlot and let me tell ya I’d refer people to you any day of the wk! Absolutely love my new 2026 Lexus IS 350 F sport

From first contact the Woodfield Lexus employees were exceptional communicators. The process of pick up and delivery were flawless. My RX 500 was returned serviced and clean. I was very pleased with the service and the price.

Great Service. In and Out as planned

My 2001 ls430 has windshield wiper blades that are difficult to install and only lexus makes the best replacement wiper blades for this vehicle and they installed them for free

I have an 8 week old 2026 RX 350H with 1100 miles on her. This is my first Lexus, and my first "luxury" car. I wanted to get an oil change because a new engine's moving parts go through a break-in phase that releases microscopic metal debris into the oil. I bought my vehicle at another dealership in the Chicagoland area but didn't get the greatest vibe there so I thought I'd give Woodfield Lexus a try. I was also hoping to work with a female Service Advisor as I like to support women working in a mostly ... Read More

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Google - Jul 1, 2026

I have an 8 week old 2026 RX 350H with 1100 miles on her. This is my first Lexus, and my first "luxury" car. I wanted to get an oil change because a new engine's moving parts go through a break-in phase that releases microscopic metal debris into the oil. I bought my vehicle at another dealership in the Chicagoland area but didn't get the greatest vibe there so I thought I'd give Woodfield Lexus a try. I was also hoping to work with a female Service Advisor as I like to support women working in a mostly male dominated industry. I looked on their website and found Tammie Sage and also saw that she had favorable reviews. Boy did I strike GOLD! She was wonderful to work with! She is very personable and spent quite some time with me in her office getting to know me. I appreciated the extra time she spent and then getting the service done in less time than she told me it would take. The Dealership is beautiful and they offer a very nice waiting room with a custom coffee machine, water and snacks. Seating is comfortable and there is a TV to help pass the time. I am very loyal to my Service Advisors and plan to make all my appts with her in the future! Thank you, Tammie, for a Premium Experience! 5 Stars...

Dan was a pleasure to work with

Had a great experience at this dealership! Randy in sales was fantastic no pressure, straight to the point, and made the whole process efficient. He clearly knew the inventory well and helped me find the right fit without wasting my time. Yasmine in finance was just as great got all the paperwork handled smoothly and efficiently, explained everything clearly. Highly recommend asking for Randy and Yasmine if you’re shopping here.

Tammie and everyone at service it terrific!

I have been a loyal customer of Woodfield Lexus since 2022, and during that time I have purchased four new vehicles from the dealership. The reason I continue coming back is simple: every experience has been professional, transparent, and customer-focused. I purchased three of my vehicles through Gary Kogan, and I can honestly say it was the best car-buying experience I have ever had. Gary is professional, knowledgeable, honest, and genuinely committed to taking care of his customers. There was never any pressure, every question was answered thoroughly, and the entire process was smooth, transparent, and stress-free. The level of service ... Read More

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Google - Jun 23, 2026

I have been a loyal customer of Woodfield Lexus since 2022, and during that time I have purchased four new vehicles from the dealership. The reason I continue coming back is simple: every experience has been professional, transparent, and customer-focused. I purchased three of my vehicles through Gary Kogan, and I can honestly say it was the best car-buying experience I have ever had. Gary is professional, knowledgeable, honest, and genuinely committed to taking care of his customers. There was never any pressure, every question was answered thoroughly, and the entire process was smooth, transparent, and stress-free. The level of service he provides is one of the main reasons I have continued returning to Woodfield Lexus. I would also like to recognize Technology Specialist Jake Wulbert. Jake is a true professional and an expert in his field. He takes the time to explain every feature in detail, ensures that customers are comfortable with their new vehicle's technology, and makes the delivery experience both informative and enjoyable. His knowledge, patience, and professionalism are truly outstanding. Over the past four years, Woodfield Lexus has earned my trust and loyalty. Thanks to Gary Kogan and Jake Wulbert, every vehicle purchase has been an exceptional experience. I highly recommend Woodfield Lexus to anyone looking not only for a great vehicle, but also for first-class customer service.

Great service.

We just bought our Lexus from Woodfield Lexus and had a really great experience. Evgeniy was friendly, helpful, and made everything easy. We visited a few Lexus dealerships before making our decision, but Woodfield Lexus felt different. Thanks, Evgeniy, for making the whole process simple and enjoyable. Highly recommend!

Courteous and efficient. Excellent service.

It was a very good experience and the salesman went over and above to explain everything about the car and the sale.

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10K/12 month maintenance service

They were great to work with in purchasing my new car. Answered all my questions.

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Great service experience from Woodfield Lexus

Very kind and accommodating. Even to use older vehicle owners

Professional and prompt service

The Woodfield Lexus dealership personnel are all professional and courteous. Everyone we dealt with in our purchases experience demonstrated courtesy and professionalism with a smile. It is obvious that all employees try to ensure that your experience at the dealership, be it sales or service is a positive one.

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The staff was exceptional throughout my entire experience. I would give sales & finance 10 stars if I was able. Will recommend 200%

Thank you to the entire team for taking care of me, Isaac , Calvin, Anthony, Helen all the crew behind the scenes who detailed, cleaned up the dings and tinted my windows you guys are the best!!

The service was for routine maintenance. Tony took care of my car, explained what was going to be done, and contacted me as soon as it was finished. It only took a little over an hour! It was my 3rd of 4 routine maintenance so there was no charge.

It is a pleasure to visit the dealership Everyone was wonderful, thorough and attentive to both my car and myself

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After a 3 month journey and contacting about 25 Lexus dealerships nationwide, learning about Lexus CPO, and dealing with crazy markups for the LC500 in its final production run, I finally picked this dealership and worked with Hitarth Patel to make it happen. We did it all remotely and had it transported with no issues. Good experience!

Check in process it was quick and easy and they had my car done very quickly as a waiter and did a really nice job washing the car thank you thank you Mark.

We had a great experience with Dan and Woodfield Lexus. He found us the exact car we wanted and make the process easy.

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I had my 75k service performed and an oil change. Service was very professional and completed in a timely manner.

Gino was incredible with keeping me informed on every step. Very knowledgeable. I really appreciated that. Helen is always amazing in helping me with car to use during my service. Thank you all!

We get good services everything on time thx Tony did good job

My husband loves buying new cars every year, so needless to say I personally hate the car buying experience more than most. This time it was my turn for a new car so I already was stressed about the whole search and experience… Until we met Eugene Merlin! He was great at answering all of questions, making sure we were well taken care of and made this process a breeze. I’ve never made a decision as quicks and as easy as this car! So, thank you, Eugene! It was a pleasure!

Eugene at Woodfield Lexus made the purchase of my wife’s Grand Highlander Hybrid Max Platinum the easiest car purchase of our lives! He made sure we were taken care of throughout every step. The thing that impressed me the most was he actually cared about our concerns and helped ensure every little thing we pointed out was fixed and questions we had were answered. I highly recommend Eugene for all your vehicle purchase needs!

Fast and friendly service.

The service was great from dropping the car off to picking it up Everything was communicated well and I will be coming back for the next service to Woodfield Lexus!!

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Absolutely wonderful experience purchasing a new RZ, worked with Gary and helped out massively by Robert the GM. This is car buying just the way god intended, honest and straight to the point, no b.s. The team here went above and beyond to help us out with a state rebate even AFTER the sale was done. Needless to say this will be my first and only stop when purchasing a new Lexus. If you've been burned by bad dealers in the past, give these guys a shot, if your experience is half as good as ours was, you ... Read More

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Google - May 8, 2026

Absolutely wonderful experience purchasing a new RZ, worked with Gary and helped out massively by Robert the GM. This is car buying just the way god intended, honest and straight to the point, no b.s. The team here went above and beyond to help us out with a state rebate even AFTER the sale was done. Needless to say this will be my first and only stop when purchasing a new Lexus. If you've been burned by bad dealers in the past, give these guys a shot, if your experience is half as good as ours was, you will never shop anywhere else!

I'm from Ohio and had a great experience dealing out of state with Woodfield Lexus. James Stark was an excellent salesman who was extremely knowledgable about the 2024 LC500 I purchased. From the paperwork through shipping and delivery, everything was smooth and flawless. This is how you do business. No games and hidden fees, just beautiful vehicles and good salesmen that are there to help the customer. Highly recommended.

Tommy was efficient and responsive from start to finish. The service was exceptional! Tommy kept me informed each step of the way.

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It is great having a trustworthy advisor & service department working on my car.