All was good.

Justin was nice and very cooperative but the car was not washed as promised.

Efficient service but my service manager never followed up with my quote for repair. Still waiting and now I need to call and get it.

Appreciated Dan's friendliness while helping us find the right model and giving us plenty of time with different vehicles. Then he made the purchasing process straight-forward. Overall a good experience!

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Tony Lopez and everyone who assisted in the servicing of my vehicle have an exemplary.customer care. Thank you.

Nice clean dealership with plenty of new and used cars to purchase. Christmas is around the corner. One of these gorgeous Lexus cars would make a nice gift.

Nice and modern and clean dealership with Sue the sweet greeter who helps direct you to what you need. Staff are great. Cars are nice. All you need to look for your Lexus.

Efficient- no surprises- had a loaner ready for us and work done quickly

I purchased and have done all work on my Lexus since 2018 at Arlington Lexus. When I was in dire need of service they could not accommodate me. I turned to you and Tammy Sage did a terrific job of helping me get taken care of. Woodfield will now be my service destination.

Great Service Department. Eric, my Service Rep, always “over delivers” with fast service visits.

Woodfield Lexus always does a great job servicing my car. And, they even picked up the car from my home, returned it later, and left a loaner in between - this was super helpful and saved me so much time - thank you!!!

Rich in the service department is the best! the service is always outstanding and the quality is unmatched!

Excellent work, effort and help we received from Mark Demma, Finance team, and the rest of the team. We waited for a few months for our car from another dealership with no result, but it took us only 1/2 day to get the car that we wanted with the effort of Mark Demma and his team. Thank you!

It was an excellent feeling and my car was well taken care of for the required service.

The service man was Tommy, and he was very polite and courteous, and very helpful.

Quick in and out (oil change and tire rotation) in 45 mins, and a car wash included 🙂

Long time customer of Woodfield Lexus. Experience has always been quick and hassle free. My recent experience was this week, due to an unexpected dead battery. Called dealership, they took me immediately, changed out battery and even performed regular 40k mile check up so I didn't have to come in for a 2nd appt. In and out in less than 1.5 hrs for "emergency" service. Call out to rep, Rich Palicka, who processed transaction quickly, accurately, and at fair cost, also followed up on anything he thought might still be under warranty. Also want to recognize the mechanic/...

I just purchased a new vehicle from Woodfield Lexus. I dealt with Marty Whitney & it was a very positive experience. Marty was very professional & straightforward. There were no surprises. it was a pleasure to deal with him. The only negative & this has been the case with every vehicle I've purchased regardless of the dealership it shouldn't take as long as it does to complete the transaction. There s/b a way to streamline this process.

Victor was outstanding in providing excellent customer service and very knowledgeable. He provided me with the utmost respect and honesty throughout the process. Thank you Victor and your team for all your hard work in giving me the best service!

I will Definitely recommend Woodfield Lexus dealership. My entire experience was wonderful. A special thanks to salesman Gary Kogan. He was very professional and knowledgeable. Financial process was easy, and did not take a long time.I am very happy with my new car.

Very impressive customer service. Made all process easy and without pressure. Never going anywhere else to buy a car. My Lexus drives like a dream.. Thank you Woodfield Lexus.

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I had a Great Purchasing Experience with Salesman Gary Kogan. He was very professional and knowledgeable. I am very happy with my new car.

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Greg Stone was great to work with, especially since I didn't meet him until I picked up my new car!

Easy drop off and pick up. Cared for the mileage check - easily!

Great experience. Very nice dealership with exceptional personnel. Salesman very knowledgeable. We loved the amount of available inventory and the casual no pressure sales approach. We will definitely do business in the future.

This dealership was great. They were very friendly and super attentive to us as soon as we walked in the door. We specifically worked with Mustafa who was outstanding. He was extremely knowledgeable about the vehicle we were inquiring about and made the buying process so easy. Not one time did I feel like this dealership was trying to "scam" me. They were up front about everything and shared all the details we wanted to know. I will definitely be coming here from now on when looking at vehicles.

This was a great dealership to work with. From the second we walked in the door we were greeted and asked how someone could help. They were quick to get us the help we needed and very assistive in meeting all of our needs. We specifically worked with Mustafa who definitely went above and beyond and met us exactly where we were at. He was exceptionally knowledgeable on the vehicle and was able to answer any and all questions we had. He definitely made us want to buy all our vehicles from him and the dealership from now on.

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Service tech Tony Lopez very good. …….. don’t like the 3% Charge when using a credit card. If i need expensive work in the future I will use a shop that won’t charge me 3% for using my credit card sorry Lexus

Erick and the maintenance crew are outstanding! Thank you!

Rich was the best! Friendly and professional.

Mr. Lopez was friendly, professional, kept me informed of service cost and time. Great representative for your company.

Honest about the amount of work needed, with No up selling. They provide an excellent post check up report. Check-in, Wait time and checkout duration was manageable.

Excellent experience. Salesman was helpful but not pushy. He offered a lot of insight on the advantages of the car and the warranty. Car buying is never pleasant but this was a relaxed and unhurried experience.

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It is wonderful and caring personnel and company management that makes it easy and possible for me to have my car picked up serviced and returned . I am not able to bring my car in myself for the routine service so this is a big plus. Thank you, Karen

Your Service Manager - Tony Lopez is exceptional !!! Provided great advice and a wonderful experience !!! Thanks - Neil

I was in desperate need of a car and feeling very vulnerable. I told my husband I will pick my salesperson.. I was very glad I choose, Mike!!!! He was very detailed, knowledgeable and made the made the sale very smooth. I was very impressed with the financial lady she was extremely knowledgeable and kind . Thank you

Mark Demma was very helpful in my decision, he was knowledgeable and straightforward with my purchase of my GX460. He and Eugene pointed out key features in my Lexus. Kelvan Chicas was very professional with showing myself and spouse around our GX and all its features. Caryn Szoldatits was very helpful and concise in financial services including the cashier. We were even greeted by your custodial staff at the beverage station and how clean the waiting area was.

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Dan Rosen was fantastic to work with. He put our minds at ease with his honest and humble nature, he showed that he cared about us as people, not just "getting the sale". Dan was there to assist and support our needs, never to push his own ideas. Very pleased and will definitely go back in the future. Thanks Dan!!!

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Mark Demma was amazing! He made this purchase the easiest best we have ever experienced. Finance was amazing as well she was very nice and informative. Everyone we met were really nice and accommodating. I highly recommend him and Woodfield Lexus.

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Nice Lexus LS! Pat was excellent to work with and knowledgeable about different aspects of Lexus.

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Friendly and professional staff and always know the work will be done correctly

Thank you so much to Mr. Mike Nesic (sales manager). It's very nice to deal with professionals. We are very happy with our experience! Adele

I was very pleased. Service was very good and staff members were very polite and professional. Al

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I was disappointed that I was not made aware when I made the appointment that there was a surcharge for using credit card.

Erick is the best

Fantastic dealership. Never any pressure. Assoicates were knowledgeable and helpful from start to finish. Would highly recommend Mark Demma.

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We ordered a hybrid car NX350h January 2023 and it finally was delivered in October. Dan was great to work with and gave us periodic updates on the anticipated arrival date. The purchase was seamless and we love the car (our 1st Lexus). I especially love that a team member will come out to Crystal Lake and leave us a loaner when future maintenance is needed.

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Woodfield Lexus has always been terrific to work with from sales to service. My car was ready when I was told it would be. Thanks for a great job

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Very prompt and professional service. Great car wash too.

Staff thorough and friendly

Wonderful service experience

Quick and very professional Everyone was friendly and helpful

An absolutely spectacular parts department.

Both Eddie and Isaac worked to help us find the right vehicle and inform us of all of our options. We were able to test drive the vehicles before sitting down to discuss options. The staff were helpful and we experienced a quick and efficient car buying process. We are so thankful to them and would recommend visiting their dealership to see how they can meet your highest expectations.

Great service and care

Very pleasant

Service was prompt. Waiting area was clean and pleasant. There were no surprise problems. I appreciate their honesty and know that I am nit getting ripped off. And my car got a badly needed washing

I will Definitely recommend Woodfield Lexus dealership for your best car buying experience. Our Sales representative Mark Demma was very professional and knowledgeable. He explained the whole car buying process very thoroughly. Gave us his honest and genuine advice. I would definitely recommend Mark to anyone who are looking to buy.

Truly a great experience customer service awesome Eric the Service Advisor is Very knowledgeable and helpful Love this Place